Online Order Processing- Agra
Oswaal Books
Date: 13 hours ago
City: Agra, Uttar Pradesh
Contract type: Full time
Oswaal Books
Job Role- Online Order Processing
Job Type- Full-time
Job Location- M.G. Road, Agra.
Exp.- 3- 5 Years (6 Days)
Order Management
Job Role- Online Order Processing
Job Type- Full-time
Job Location- M.G. Road, Agra.
Exp.- 3- 5 Years (6 Days)
Order Management
- Process and verify online orders received through various platforms (e.g., company website, e-commerce partners).
- Ensure order details, including quantities, shipping addresses, and payment statuses, are accurate.
- Collaborate with the inventory team to check stock availability and maintain accurate records.
- Update inventory levels on online platforms as required.
- Coordinate with logistics partners for timely dispatch and delivery of orders.
- Track shipments and resolve any delivery issues promptly.
- Respond to customer queries related to orders, payments, and delivery via email, chat, or phone.
- Address complaints or concerns, ensuring a positive resolution.
- Maintain accurate records of order processing, returns, and refunds.
- Generate regular reports on order trends, fulfilment performance, and customer feedback.
- Ensure product listings, descriptions, and pricing are up-to-date on all online platforms.
- Monitor online reviews and ratings, taking necessary actions to address issues.
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