Front Office Manager

Date: 13 hours ago

City: Delhi, Delhi

Contract type: Full time

Operational Responsibilities

Monitor and uphold room and service standards through regular inspections and effective coordination with Housekeeping and Engineering.
Oversee VIP, long-stay, and special-request guest preparation, ensuring amenities and room blocking procedures are correctly followed.
Ensure a strong presence in guest areas, actively managing guest satisfaction and addressing issues promptly.
Maintain control of room keys and assist with external accommodations during overbooking.
Support implementation and maintenance of all Hyatt brand standards and "Touches of Hyatt."
Manage guest feedback from audits and surveys, ensuring relevant action plans are created and implemented.
Promote teamwork and cross-departmental collaboration, fostering a "We work through Teams" culture.
Ensure the cleanliness and upkeep of public areas and front office zones.

Administrative Responsibilities

Assist in the development and maintenance of the Front Office Departmental Operations Manual.
Support the Director of Rooms with departmental meetings, communications, and in representing Rooms Division on the Executive Committee in their absence.
Ensure accurate guest information and adherence to clean data standards.

Financial Responsibilities

Optimize room revenue and profitability through effective inventory management, yield strategies, and upselling programs.
Control departmental expenses through resourceful scheduling, cross-training, and use of technology.
Assist in the preparation of monthly forecasts and annual Rooms Division business plans.
Comply with all financial policies related to cash handling, licensing, and reporting standards.

People & Training Responsibilities

Recruit, onboard, and develop high-performing Front Office team members using Hyatt’s competency-based recruitment model.
Conduct regular performance reviews and support career development initiatives.
Implement structured training programs in coordination with the Training Manager.
Ensure all team members adhere to grooming standards, punctuality, and hotel policies.
Cultivate a culture of innovation, recognition, and continuous improvement.
Ensure team compliance with fire, safety, and security procedures.

Other Duties

Actively participate in training sessions and cross-departmental meetings.
Maintain professional relationships with external partners including travel agencies and competitor hotels.
Stay current with local legislation related to labor laws and hotel operations.
Maintain high standards of personal appearance and conduct, embodying Hyatt's values.
Perform any other duties as assigned by the Director of Rooms or Hotel Management.
Minimum 2–4 years of progressive experience in similar position.
Proven leadership skills with a focus on guest service excellence.
Strong understanding of financial and yield management practices.
Excellent interpersonal, communication, and problem-solving skills.
Proficient in hotel PMS (Opera or similar), Microsoft Office Suite, and reporting tools.

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