Service Delivery
Blue Star MEA
Date: 8 hours ago
City: Guwahati, Assam
Contract type: Full time
Job Description
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
Good Communication
Troubleshooting
Chillers
VRF
Ductable
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
- Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders
Good Communication
Troubleshooting
Chillers
VRF
Ductable
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