ITBP - CRM & Field Service Operations
Blue Star MEA
Date: 7 hours ago
City: Thane, Maharashtra
Contract type: Full time
Job Description
Digital Transformation
Digital Transformation
- Play the pivotal role of an internal digital evangelist for Supply Chain & Service functions within the organization.
- Track the digital advancements and technology innovations in the realm of supply chain & customer service, evaluate relevance of the same in the internal ecosystem, mapping them to Company’s needs/business problems.
- Create a long-term digital roadmap for each function by mapping their existing levels of automation, understanding business challenges and long-term business goals.
- Prepare and showcase digital roadmaps to the Senior Management, to obtain buy in.
- Prioritize initiatives with businesses for implementation from the digital roadmaps using design thinking and agile methodologies.
- Manage project risks to ensure On-time and on-budget delivery.
- Establish divisional level and project level steering committees for ongoing governance and engagement.
- Strategize and manage vendor relations to ensure the best solutions, responsiveness and pricing.
- Network in the right industry circles for digital solutions in SCM and Service functions to be world-class and highly effective.
- Identify Key Insights that can be realized through Analytics and interact with the Analytics and IT teams to deliver these to business.
- Ensuring application security by ensuring proper security practices are followed in application design and implementation.
- Familiarized with requirements documentation, using case mapping, process reengineering / optimization and value stream mapping techniques.
- Build, develop and nurture high-performance teams.
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