Senior Manager - Service - EV
Tata Motors
Date: 14 hours ago
City: Pune, Maharashtra
Contract type: Full time
Purpose of the Role
To provide expert technical support, product quality improvements and communicate the changes / improvements in product to field team and other stake holders. To support Project lead in terms of serviceability, maintainability and repair time/cost by carrying out the physical exercise on new products. This is to ensure trouble free operation & proper coordination with field team for resolution of field complaints for new product/vehicle.
Job Responsibility
Internal
To provide expert technical support, product quality improvements and communicate the changes / improvements in product to field team and other stake holders. To support Project lead in terms of serviceability, maintainability and repair time/cost by carrying out the physical exercise on new products. This is to ensure trouble free operation & proper coordination with field team for resolution of field complaints for new product/vehicle.
Job Responsibility
- Support to field team for timely resolution of critical technical Issues.
- Coordination with different agency QA / ERC/Purchase for timely support /resolution of field complaints.
- Ensuring the MBPA process implementation & circulation to all concerned stakeholders.
- Coordination with QA /ERC for timely execution of FAC / Recall in field.
- To support Project Lead for Conducting Digital Mock up (DMU evaluation) physical Serviceability & Maintainability (S& M) exercises, preparation of service schedule, new special service tools, vehicle diagnostics etc.
- New project deliverables and Product support as well as Training, Interfacing with ERC, QA and other stakeholders.
- Coordination with different agency to get the training module ready.
Internal
- State Service Manager
- RTSM (Regional Technical Service Manager)
- Field Service Team (CSMs/SPMs – Customer support Manager, Spare Parts Manager)
- CTC Team
- Plant Technical / ERC Team
- Customer Quality team / QA Team
- Purchase Team
- TLC Team
- Product Line Team
- Dealership Team
- Customers
- Technicians
- Qualification: BE / B Tech.
- Work Experience: Min 5+ years of experience in Technical Support function, preferably in Automotive industry.
- Strong understanding of Product Technicalities
- Ability to connect with cross functional stakeholders and drive a desied solution
- Strong understanding of service quality and related issues.
- Solution Oriented Approach
- Technical Acumen
- Ownership and Accountability
- Exception Handling Ability
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