Customer Support Engineer - Electrical/Electronics in Thane

Key Responsibilities

• Act as the primary point of contact for customer interactions, delivering exceptional service.
• Handle inquiries, complaints, and escalate unresolved issues when necessary.
• Stay updated with the latest company products, services, and industry trends.
• Identify areas of improvement in customer experience and suggest actionable solutions.
• Provide technical support for product setup, troubleshooting, order processing, and returns.
• Maintain and update accurate customer records in the database.
• Conduct follow-ups with customers post-purchase to ensure satisfaction.
• Generate reports on customer feedback and suggest improvements.
• Support training of new customer service representatives as needed.
• Collaborate with the team for process improvements and participate in meetings
  
  

Requirements

• Education: Diploma or Degree in Electrical/Electronics preferred.
• Experience: 0–1 year in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficient in customer service software and Microsoft Office.
• Highly organized with a customer-centric approach.
  
  

Preferred Qualifications

• Experience in industry-specific customer service roles.
• Familiarity with ticketing or CRM systems.
• Bilingual communication skills (preferred but not mandatory)
  
  

Benefits

• Compensation: Competitive salary with performance bonuses.
• Health Benefits: Health insurance.
• Other Perks: Cell phone reimbursement.
• Leave Policy: Paid time off and holidays.
• Career Growth: Professional development and learning opportunities.
• Work Culture: Supportive and collaborative work environment.
  
  

If you're passionate about customer satisfaction and eager to start your career, apply now!

About Company: We are a technology company that began in 2009 with small robotics projects and today operates across various verticals. We manufacture the world's smartest lithium battery. We have been greatly encouraged by the Make in India initiative launched by the Government of India. As responsible citizens, we believe it is our duty to contribute to the growth of the country. Our products are developed and manufactured in India, aiming to create more job opportunities for our fellow citizens and help drive India forward.