ServiceNow Business Engagement Lead

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Job Description

Job Description – Sr. Manager/Associate Director – ServiceNow Business Engagement Leader

EY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The ServiceNow Engineering and QA Leader is essential for ensuring successful implementations and maximizing the value of the ServiceNow platform within EY Client Technology. This role is responsible for managing and directing the development, implementation, and maintenance of ServiceNow solutions, leading teams of engineers, developers, and administrators to ensure the platform meets business needs and integrates effectively with other systems.

Key Responsibilities:

• Develop Strategic initiatives not only align with business objectives but also drive user and process adoption.
• By cultivating strong stakeholder relationships and focusing on business value measurement, this role enhances accountability and fosters a results-oriented culture.
• Ability to effectively manage and demonstrate ROI while promoting user engagement is essential for maximizing impact and sustaining growth, making this position crucial for the overall success of this solution area.
• Collaborate with business stakeholders to understand their needs and translate them into ServiceNow solutions.
• Lead the design and implementation of ServiceNow applications and modules to enhance business processes.
• Act as the primary point of contact for business units regarding ServiceNow functionalities and capabilities.
• Develop measures and metrics to track ServiceNow adoption across different Service lines
• Develop and maintain strong relationships with key stakeholders to ensure alignment of ServiceNow initiatives with business objectives.
• Conduct training sessions and workshops to promote ServiceNow best practices and usage.
• Monitor and report on the performance of ServiceNow applications and make recommendations for improvements.
• Stay updated on ServiceNow releases and features to leverage new capabilities for business benefit.
  
  

Good To Have Skills

• Strong client-facing and business development / consulting skills.
• Proven track record of successfully delivering business engagement projects on time and within budget
• ServiceNow certifications (CSM, CSA, or equivalent) are highly desirable
• Experience in agile methodologies, Scrum/Kanban models
  
  

To qualify for the role, you must have

• Bachelor’s degree in business administration, Information Technology, or a related field.
• Proven experience in a business engagement or liaison role, preferably within a ServiceNow environment.
• Strong understanding of ServiceNow platform capabilities and functionalities.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Project management experience is a plus.
• 15+ years of total experience with at least 10 years in Business development / Service Management applications l(Ex:- ServiceNow) and 5 years in leading business teams
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are preferred.
  
  

What Working At EY Offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with Flex EY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
  
  

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

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