Senior Technical Architect
Perficient
Date: 17 hours ago
City: Nagpur, Maharashtra
Contract type: Full time
Job Description
We currently have a career opportunity for a Senior Technical Architect to join our team located in Perficient Nagpur Location.
You have to do work from office from Perficient Nagpur Location.
As a Senior Technical Architect, you will provide best-fit architectural solutions for one or more projects; you will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients' business needs.
The Senior Technical Architect will provide technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. You will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs.
This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
Role Description: As a SDM (Service Delivery Manager) you will be responsible to lead, manage and oversee Managed Services engagements that require 24/7 coverage, monitoring, and SLA based tiered Support. This role involves coordinating with various teams (Internal/Onshore teams, 3 rd Parties, Clients) to ensure seamless service delivery as per client expectations and service level agreements (SLAs). The SDM will closely work with support teams, onshore project leads, practice & delivery leads to ensure escalation free MSO service delivery to the clients.
Key Responsibilities:
Who We Are
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
What We Believe
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
About Us
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Select work authorization questions to ask when applicants apply
1. Are you legally authorized to work in the United States?
2. Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
We currently have a career opportunity for a Senior Technical Architect to join our team located in Perficient Nagpur Location.
You have to do work from office from Perficient Nagpur Location.
As a Senior Technical Architect, you will provide best-fit architectural solutions for one or more projects; you will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients' business needs.
The Senior Technical Architect will provide technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. You will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs.
This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
- Own and aggressively drive forward specific areas of technology architecture. Provide architectural solutions/designs to project execution teams for implementation.
- Provide technology architectural assessments, strategies, and roadmaps for one or more technology domains.
- Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
- Develop Proof-of-Concept projects to validate new architectures and solutions.
- Own development of a few features in every Sprint.
- Support multiple Agile Scrum teams with planning, scoping and creation of technical solutions for the new product capabilities, through to continuous delivery to production.
- Liaise with offshore team and clients for resolving technical dependencies, issues, and risks.
- Mentor and provide architectural guidance to multiple teams building innovative applications.
- Drive common vision, practices and capabilities across teams.
Role Description: As a SDM (Service Delivery Manager) you will be responsible to lead, manage and oversee Managed Services engagements that require 24/7 coverage, monitoring, and SLA based tiered Support. This role involves coordinating with various teams (Internal/Onshore teams, 3 rd Parties, Clients) to ensure seamless service delivery as per client expectations and service level agreements (SLAs). The SDM will closely work with support teams, onshore project leads, practice & delivery leads to ensure escalation free MSO service delivery to the clients.
Key Responsibilities:
- Team Management and Leadership:
- Lead and manage a team of support professionals, including recruiting, mentoring, and evaluating staff performance.
- Create a collaborative and productive environment, fostering a customer-focused culture.
- Ensure team readiness for 24x7 operations, including shift scheduling, resource allocation, and backup planning.
- Service Delivery & Operations:
- Oversee daily operations to ensure all incidents, requests, and changes are handled according to SLA requirements.
- Act as the primary point of escalation for critical incidents, ensuring timely resolution and customer communication.
- Develop and implement processes and procedures to streamline operations and improve service delivery.
- Ensure adherence to ITIL best practices and maintain accurate documentation for all support processes.
- Understand training/certifications requirements for the team based on business needs and coordinate for tracking & completion as per defined timelines.
- Incident and Problem Management:
- Manage major incidents and provide timely and effective communication to stakeholders.
- Conduct post-incident reviews, ensuring that root cause analyses are performed, and preventative measures are put in place.
- Collaborate with project, development, infrastructure, and third-party vendors to resolve complex technical issues and minimize recurrence.
- Continuous Improvement:
- Identify and implement opportunities to enhance support services, reduce incident rates, and improve response times.
- Work with technical teams to recommend and develop automation tools and solutions to optimize support processes.
- Establish key metrics to measure team performance, identify trends, and drive improvement initiatives.
- Stakeholder Management & Communication:
- Maintain strong relationships with onshore teams, customers, ensuring alignment on expectations, SLAs, and service quality.
- Provide regular service delivery reports and updates to management and clients, including performance metrics and service improvements.
- Lead and participate in regular service review meetings with internal teams and clients to address any issues and discuss service enhancements.
- Compliance and Risk Management:
- Ensure adherence to all compliance, security, and regulatory standards as required by the client.
- Maintain a thorough understanding of application dependencies and associated risks, working to mitigate them proactively.
- Collaborate with internal audit and security teams to meet organizational and industry compliance standards.
- Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience:
- 4-6 years of experience in IT Service Delivery or Enterprise Support
- Proven experience managing 24x7 support teams in a high-availability, high-demand environment.
- Strong understanding of ITIL principles and experience in incident, problem, and change management.
- Technical Skills:
- Familiarity with common application support technologies, monitoring tools, and ticketing systems (ServiceNow, Jira, etc.).
- Knowledge of cloud environments (AWS, Azure) and DevOps practices is a plus.
- Strong troubleshooting and analytical skills, with an understanding of both infrastructure and application layers.
- Soft Skills:
- Excellent communication and interpersonal skills, with the ability to work effectively across teams and with customers.
- Strong organizational skills and the ability to handle multiple priorities in a fast-paced environment.
- Proven leadership capabilities, including the ability to motivate and develop teams.
- Problem-solving mindset with a focus on continuous improvement.
- ITIL Foundation or higher certification
- PMP or other project management certifications
- Relevant technical certifications (AWS, Azure, etc.) are a plus
Who We Are
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
What We Believe
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
About Us
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Select work authorization questions to ask when applicants apply
1. Are you legally authorized to work in the United States?
2. Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
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