Employee Success Generalist
G2
Date: 11 hours ago
City: Bengaluru, Karnataka
Contract type: Full time
About G2 - The Company
When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.
G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.
As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!
About G2 - Our People
At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.
You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.
About The Role
G2.com is looking for an Employee Success Generalist who will be responsible for working directly with the Senior Manager of Employee Success and the global People Operations function (POPS) supporting the efforts of building talent density and organizational success. This role involves various functions, including employee relations, performance management, benefits administration, general administration, and compliance with all relevant local employment laws and company policies. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and the ability to manage multiple tasks effectively and autonomously. This role is based out of Bengaluru and requires in-office attendance with a 5-day workweek.
In This Role, You Will
Responsibility Area: Onboarding New Employees and building Culture
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
--
For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.
How We Use AI Technology In Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.
Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice.
When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.
G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.
As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!
About G2 - Our People
At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.
You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.
About The Role
G2.com is looking for an Employee Success Generalist who will be responsible for working directly with the Senior Manager of Employee Success and the global People Operations function (POPS) supporting the efforts of building talent density and organizational success. This role involves various functions, including employee relations, performance management, benefits administration, general administration, and compliance with all relevant local employment laws and company policies. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and the ability to manage multiple tasks effectively and autonomously. This role is based out of Bengaluru and requires in-office attendance with a 5-day workweek.
In This Role, You Will
Responsibility Area: Onboarding New Employees and building Culture
- Serve as the Employee Success Onboarding Facilitator for all new hires within the APAC region
- Conduct Onboarding Orientation sessions in partnership with Talent Acquisition and Employee Experience
- Host benefit enrollment sessions for new hires and resolve or elevate benefits related tickets with our broker or systems team
- Drive ERG and community events in the region to strengthen the unique G2 Culture in APAC
- Maintain employee files for employees and their documents
- Respond to employee questions and inquiries related to leaves of absence, benefits, compensation and policy including inquiries through the ES ticketing platform and in person
- Regularly review, updated, and edit Employee Success Wiki both proactively and with time-sensitive information from cross-functional ES teams
- Create awareness of policies, benefits and processes with the employees and managers
- Liaise with Benefits providers to ensure smooth functioning of partner provided services like Insurance, EAP, Wellness, PoSH, etc. and manage the annual renewals.
- Ensure timely and accurate submission of all payroll-related data inputs, including leave, shift details, and benefit allowances for employees
- Leave management and administration in HRIS along with identifying opportunities to automate manual tasks to improve efficiency
- Partner with People Analytics & Talent Acquisition when organizational or employee changes occur, including documentation, process compensation changes, employee communication, and communication to managers
- Complete offboarding processes for terminations, including drafting separation agreements or any other necessary documentation as needed
- Assist People Analytics & Talent Acquisition with data audits and resolutions; Ensure any process gaps are addressed immediately
- Coordinate and facilitate policies, processes, and investigations related to employee relations and requirements according to the PoSH Act
- Ensure 100% compliance for all general workforce & regulatory requirements in partnership with the local compliance partner
- Complete compliance reporting requirements in partnership with People Analytics & Talent Acquisition
- Create communications (including wiki pages) for process and policy changes
- Serve as a participant and collaborator with projects, initiatives and programs with the Global Employee Success Team including but not limited to annual handbook review, salary review/analysis, performance reviews, QERs (quarterly employee reviews), policies etc.
- Collaborate with global learning and development to coordinate and deliver in-person training in partnership with the ES manager to employees on a variety of topics
- Facilitate round tables to gain insights through employee feedback
- Identify learning opportunities in the region and share them with global L&D team
- 2-4 years of HR experience in the areas of employee service delivery, administration, benefits, and leave management required
- Ability to interface at all levels of the organization and build collaborative relationships across the Employee Success and cross-functional teams
- Naturally curious and data-driven problem solver, well-organized, and a strong communicator
- Entrepreneurial spirit with a passion to question status quo and drive continuous improvement and create effective solutions
- Proven ability to handle confidential information
- Working knowledge of local and regional HR laws, regulations and best practices
- Ability to work in a fast-paced and changing environment (involving diverse cultures and different geographies) with high volume workload and strong deliverables
- Prior experience in a startup or high growth company.
- Proficient with G Suite and Google platform (Gmail, Calendar, Drive, Sheets, Slides), Jira and HRIS systems (UKG, ChartHop, Keka -for APAC only).
- Prior experience managing and/or supporting benefit questions.
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
--
For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.
How We Use AI Technology In Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.
Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice.
See more jobs in Bengaluru, Karnataka