Technical Architect - ServiceNow
Perficient
Date: 8 hours ago
City: Pune, Maharashtra
Contract type: Full time
Job Description
“While we have our offices in Bangalore, Chennai, Hyderabad, Nagpur and Pune this position is hybrid with you being able to report to a location nearest to your current location, if the need arises.”
Perficient India is seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design and implementation of ServiceNow solutions for a prestigious healthcare client. The ideal candidate will have deep expertise in ITSM, ITOM, CMDB, and other ServiceNow modules, with a strong understanding of healthcare industry requirements and compliance standards.
The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
Essential Skills & Qualifications:
Who We Are
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
What We Believe
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
About Us
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Select work authorization questions to ask when applicants apply
1. Are you legally authorized to work in the United States?
2. Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
“While we have our offices in Bangalore, Chennai, Hyderabad, Nagpur and Pune this position is hybrid with you being able to report to a location nearest to your current location, if the need arises.”
Perficient India is seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design and implementation of ServiceNow solutions for a prestigious healthcare client. The ideal candidate will have deep expertise in ITSM, ITOM, CMDB, and other ServiceNow modules, with a strong understanding of healthcare industry requirements and compliance standards.
The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
- Architect and design scalable ServiceNow solutions aligned with client business needs.
- Lead end-to-end implementation of ServiceNow modules including ITSM, ITOM, CMDB, Discovery, Service Mapping, and others.
- Collaborate with stakeholders to gather requirements, define architecture, and ensure successful delivery.
- Provide technical leadership to development teams and ensure adherence to best practices.
- Conduct architecture reviews, performance tuning, and integration planning.
- Ensure compliance with healthcare regulations and data security standards.
- Mentor junior developers and support knowledge sharing across teams.
Essential Skills & Qualifications:
- 8+ years of experience in ServiceNow platform with at least 3+ years in an architect role.
- Proven expertise in ITSM, ITOM (including Discovery and Event Management), CMDB, and Service Mapping.
- Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration (REST/SOAP APIs).
- Experience with healthcare domain projects and understanding of HIPAA or similar compliance frameworks.
- Hands-on experience with Flow Designer, IntegrationHub, MID Servers, and custom application development.
- Excellent communication and stakeholder management skills.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD) are highly desirable.
- Exposure to SecOps, GRC, HRSD, or Customer Service Management (CSM) modules.
- Experience with Agile/Scrum methodologies.
- Knowledge of cloud platforms (AWS, Azure) and infrastructure automation tools.
- Work on cutting-edge ServiceNow implementations in the healthcare sector.
- Collaborate with a global team of experts.
- Competitive compensation and benefits.
- Opportunity to grow in a fast-paced, innovative environment.
Who We Are
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
What We Believe
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
About Us
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Select work authorization questions to ask when applicants apply
1. Are you legally authorized to work in the United States?
2. Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
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