Junior Associate Cloud Operations Engineer, PDF Mapping

Products and Cloud Engineering & Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to deliver true automation for the CFO’s office. As a global team, they create and execute the product strategy, new product innovations, roadmap, design, product development, and product launches for Basware’s global product portfolio. Together with other Baswareans, Products and Cloud Engineering & Operation ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

As a Junior Associate Cloud Operations Engineer, this is a semi-technical role where you will gain exposure to Product operations using in-house tools and various supporting global tools and technologies.

You will be responsible for understanding customer financial documents within the P2P domain and for delivering fast, high-quality mappings using Basware’s internal mapping technologies, leveraging Java regular expressions.

You will play a key role in both preproduction and production environments, working closely with the team to ensure accurate and timely invoice processing in line with SLAs, while maintaining high quality standards.

Key Responsibilities

• Create and deliver accurate mappings for PDF invoices using mapping-specific technologies.
• Ensure timely processing of invoices by handling daily mapping tasks within defined SLAs and aligned time.
• Monitor and troubleshoot transaction issues (stuck or leaked), with a focus on automation and reducing manual intervention.
• Review and act on customer feedback received through serviceNow tickets or reports; implement mapping improvements accordingly.
• Handle technical problem tickets assigned via the support team and provide effective resolutions.
• Support onboarding of new suppliers/templates within agreed timelines.
• Collaborate with peers for mapping reviews and contribute to overall mapping quality improvements.
• Perform mapping testing in both preproduction and production environments to ensure best-fit solutions.
• Identify and implement quality enhancements based on proactive analysis and monitoring.
• Contribute ideas and efforts toward automation and process improvement.
  
  

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• Minimum experience of 2 years is required for the role.
• Bachelor’s degree in computer science, Information Technology, or MCA.
• Strong sense of discipline, honesty, and consistency in work ethics.
• Logical and analytical mindset with a commitment to delivering quality work.
• Understanding financial documents, especially P2P domain documents.
• Familiarity with PDF eInvoice and Smart PDF services (preferred).
• Good problem-solving skills and capability to work with ticketing systems like ServiceNow.
• Effective communication and collaboration skills.
• Attention to detail and commitment to continuous improvement.
  
  

What We Offer

• Opportunity to work with a global SaaS leader.
• Collaborative and inclusive team culture.
• Growth and learning in cutting-edge cloud technologies.
• Platform to contribute to automation and digital transformation.