Regional Operations Head

REGIONAL OPERATIONS HEAD - QUICK COMMERCE

Ninjacart - Pioneer. Challenge Yourself. Create Better Lives.

Ninjacart is a pioneer in agritech. We believe in fostering a culture of innovation. We develop professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions. Our employees take complete ownership and truly belong.

Ninjacart is India's leading agri-platform, which leverages technology and data to organize the agri-commerce ecosystem. Over the last 8 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers’ plates. We empower farmers and other players in the ecosystem in ways never done before.

Ninjacart aims to be the digital network for global agri-commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions.

Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to Linkedin.

We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to senior leaders. There are ample opportunities and challenges to be solved at scale and in real-time.

Read More:

• #BetterLives For Every Agri Citizen https://www.linkedin.com/feed/update/urn:li:activity:7120720715909115905/
• How Ninjacart has evolved in the last 8 years: https://www.youtube.com/watch?v=J9Kts-O7tv4
• Ninjacart Blog : https://www.ninjacart.com/blog/
• Nandan Nilekani on Ninjacart : https://www.linkedin.com/posts/ninja-cart_tech-pioneersatwork-ninjacart-activity-7027281166 617505792-pciW
• Ninjacart Culture CODE: https://www.linkedin.com/posts/ninja-cart_ninja-code-our-values-activity-70768214025483878 40-KuL1

Location: Mumbai

About the Team

Ninjacart’s eCommerce vertical works with quick commerce players and modern trade partners to help them with their fresh supply (fruits and vegetables) requirements. Given the rapid growth of quick commerce in India, this business team is helping drive Ninjacart’s growth across Metros and is scaling up rapidly.

Responsibilities

• Co-own the PNL with the Business Head with primary ownership on cost, efficiency and hygiene metrics
• Manage daily ops rigor and consistently delivery on OTIF metrics and cost targets
• Manage the network of 3PL and transport vendors; Setup review mechanisms to hold them accountable for SLAs, TAT and audits
• Build and maintain SOPs across regions
• Manage business forecasts and volume planning with partners; Collaborate with central SCM team and own S&OP planning
• Develop supply chain launch strategies for new categories and new customer segments; devise differential SLAs to offer customisation for premium segment customers
• Develop the Network design for new city launch and scale led continuous improvements on existing cities along with central SCM team
• Own end to end Fulfillment center operations which include, infrastructure, people, processes and logistics
• Drive key operational and customer service metrics consistently
• Cost, quality and efficiency management to achieve operations SLAs
• Responsible for handling workforce and create, review & analyze reports on operations Ensure on time dispatches and ensure the system and ops level guidelines are strictly adhered to in the respective facilities
• Ensure all the Assets are in place and good working condition for the smooth operations
• Ensure hygienic and as per layout maintenance of the FC

A Ninja is resilient, smart, and ambitious. Sounds like you? Here’s what you will need to have to join the Ninja Clan

• 5+ years of experience in supply chain management (MBA preferred)
• Experience in e-commerce/digital commerce is preferred
• Experience across design/planning, vendor management and operations is preferred
• Drive and proactiveness to dive into numbers to identify, analyze and solve problems

Additional Information

At Ninjacart, we are creating a workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.