Associate Training Coordinator -I

Job Summary

Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.

• Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
• Provide the customer with resolutions about their querries / calls/chats
• Perform detailed case analysis and document the case in the system and generate ticket
• Generate daily / weekly reports for the customer on Microsoft Excel
• Perform Training Management activities on the Learning Management Systems or otherwise
  
  

Educational Qualification

• Mandatory Any Graduate
  
  

Technical Skills

• Mandatory Excellent MS-Office skills
• Optional Diploma in Quality Management
  
  

Behavioural/Soft Skills

• Mandatory 1) Be pro-active to understand the issue about the call /chat /email
• Attention to details and has Analytical skills
• Must have Voice , Email and Chat support Experience
• Good communcation skills
• Flexible to work in 24X5 environment.
  
  

Skills

Goal-oriented with a results-driven desire for success

Experience

• Minimum Fresher
• Maximum 1 year