Operations Lead – Marketplace & Fulfilment (3-6 Yrs) | (₹7.5 – ₹10 LPA)|Onsite

GEMGEM


Date: 16 hours ago
City: Surat, Gujarat
Contract type: Full time

Location: Surat (Gujarat), India (Onsite)

Job Type: Full-Time

Experience Level: 3 to 6 years

Salary range: CTC ₹7.5 – ₹10 LPA


About Us:

GEMGEM is a premium, AI-enabled online marketplace for pre-owned fine jewelry. We are transforming the way people buy and sell authenticated, high-value jewelry through a trusted and transparent platform. Backed by industry experts and run by a diverse global team, we’re now hiring a reliable Operations Lead to support our growth from the frontlines.


Role Overview:

As our Operations Lead, you’ll take full ownership of day-to-day marketplace operations. You’ll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role—not a back-office admin position.


Key Responsibilities:

  1. Shipping & Fulfillment
  • Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
  • Secure competitive logistics and insurance rates.
  • Ensure timely pickup, authentication, and delivery of items.
  1. Customer Service Oversight
  • Monitor and ensure prompt CS responses, including on weekends.
  • Supervise CS team outputs and implement SOPs/templates for speed and consistency.
  1. Operational Execution
  • Follow through all operations-related ClickUp tasks to closure.
  • Proactively escalate issues and prevent delays or miscommunications.
  • Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
  1. Process Ownership
  • Suggest improvements, plug gaps, and lead the execution of process enhancements.
  • Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals).


Requirements:

  • 3–6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred).
  • Proven ability to take ownership and execute with minimal supervision.
  • Strong communication and coordination skills.
  • Experience using tools like ClickUp, Zoho Vault, or similar.
  • Fluent in English; Gujarati or Hindi a bonus.
  • Based in Surat and available for full-time on-site work.


What We Offer:

  • Competitive salary based on experience CTC (₹7.5–₹10 LPA)
  • Direct impact on a fast-scaling international marketplace
  • Transparent, no-nonsense startup culture with high expectations and high trust
  • Learning opportunities and exposure to global operations
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