Banker-Customer Experience - #16274

IDFC FIRST Bank


Date: Nov 25, 2021
City: Kanke, JH
Contract type: Full time
IDFC FIRST Bank
Job Description Form



Role/Job Title




  • Banker - Customer Experience


Business




  • Retail Banking


Job Purpose



The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals



Roles & Responsibilities



Key / Primary Responsibilities of the Role - List the primary deliverables



"- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics




  • Assessing customer propensity and ensuring higher product penetration per relationship

  • Referencing for more business from existing customers

  • Handle customer queries and complaints

  • Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.

  • Assist in closure of all observations on audit report"


Secondary Responsibilities - List the deliverables other than primary, but essential for the role




  • Perform audit and ensure compliance to internal and external regulations and guidelines


Key Success Metrics



Share of customer wallet, Product Cross Sell targets



Qualifications



Graduate - Any discipline



Post Graduate - MBA preferred



Experience



Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business



Industry - BFSI



Functional Area - Retail Liabilities

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