Authoriser - WB RAO - #3619

HDFC Bank


Date: Oct 17, 2021
City: Nahan, HP
Contract type: Full time
HDFC Bank

Job Description


  • Job Responsibilities(JR) Actionable Seamless Error free Operations Ensure to conduct receipt of Login Files and conduct basic Credit Parameter checking of file.

  • Ensure scanning initiating in Transaction Origination System.

  • Marking FTNR and informing business.

  • Release of Hold and coordinating with Central Credit Processing Agency.

  • Critical documents, vaulting confirmation and checking and marking FTNR in Loan Origination System or Laser Soft.

  • Initiating disbursement of cases.

  • Scanning of Files and Indexing in IDEA-RAS system.

  • Checking and ensuring data inputting in various system are checked and authorized.

  • Ensure implementation of Operations Process, Policies & Audit Guidelines as defined in the process note.

  • Suggest gaps in processes, if any and changes required to address such gaps.

  • Customer Facilitation Handling Customers at Client Service Desk counter.

  • Cross-selling and CRM system updation viz.

  • Lead generation.

  • Checking and Resolution of Query/FTNR through Electronic System Foreclosure report.

  • Swapping physical instalment cheques with Automated Clearing House/ECS mandates/Standing Instruction orders.

  • Ensure continuous improvement in providing Customer Service.

  • Smooth co-ordination with all Stake-holders Enhance interactions and co-ordination with Sales/Credit/Collections.

  • Conduct regular Credit Processing Agency and Dealer visits.

  • Ensure training at regular intervals to staff at various levels.

  • Vouchers & Record Management Preparing e-Record of Delivery, dispatch the files, maintaining Courier Register, mail management.

  • Stamp Paper approval, purchase of stamps from Vendor, passing entries within the system, housekeeping and daily reconciliation activities.

  • Destruction of files approved but not disbursed >45 days, Rejected >15 days and Decision pending >60 days.

  • No Objection Certificate printing, dispatching, delivery tracking and updation in Finnone system.

  • Receipt of Post Due Documents/Updation and Dispatch.

  • Ensure that all registers/records etc.

  • are updated, filed and kept under safe custody.

  • MIS, TAT Management & Audit Ensure satisfactory Audit rating with nil exceptions.

  • Ensure that the TAT in maintained.

  • Analysis of Errors/Exceptions reported by Concurrent Auditors/Central Processing Unit and take remedial measures to avoid recurrence of the same in future.

  • Nil financial exposure to the Bank due to lapses/errors/miss-outs.

  • Contributing ideas and suggest process simplifications/improvements.

  • Complaint Management.

  • Recording complaints as per the specified process.

  • Resolving all complaints received by self, branch, other units within the stipulated TATs.



Skills


  • Banking Product & Process Knowledge
  • Communication Skills

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