Advisor Voice (RCC) ( 78532787 ) - #941436

Jio


Date: 2 weeks ago
City: Bhubaneshwar, Odisha
Contract type: Full time

Posted Date :

07 Feb 2024

Function/Business Area :

Customer Service

Location :

CCE Bhubaneswar 2_Oriya_5, Bhubaneshwar

Job Responsibilities :

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship

building and service

12. Follow all contact center policies, procedures, code of conduct and

legislative requirements

Education Requirement :

10 + 2 / Graduation degree in any discipline

Experience Requirement :

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

1. Speak local language

2. Basic computer knowledge

3. Problem solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Cinematography Internship in Bhubaneswar at Auromira Entertainment Private Limited

Auromira Entertainment Private Limited, Bhubaneshwar, Odisha
1 week ago
Selected intern's day-to-day responsibilities include: 1. Assist the director, cinematographer, editor, and production manager in their production pipeline 2. Collaborate with the production team 3. Reccee before the shoot 4. Work on assisting with post-production tasks, such as editing, color grading, and sound mixing 5. Work on researching and recommending new equipment, techniques, and technologies that could enhance the visual...

Sales Executive Jobs Opening in INFRASOL COMMERCIAL at Chandrasekharpur, Bhubaneswar

INFRASOL COMMERCIAL, Bhubaneshwar, Odisha
2 weeks ago
Greetings from Infrasol. We are looking for enthusiastic sales executive to work as B to B sales for building materials.(Cement/Steel). Candidate must have two wheeler with driving license. Experience in sales will be advantage. Proficient knowledge of word , excel, power point & email etiquettes are mandatory. Job Description I. Handling the existing customer base & retention of the customer....

Service Officer-BRANCH BANKING-Branch Banking

JPMorgan Chase, Bhubaneshwar, Odisha
3 weeks ago
JOB ROLE : ·       Redress customer needs pertaining to cash, DDs, cheque deposits, general information. ·       Speed and accuracy of transaction. ·       Exploitation of other business opportunities sensed. ·       Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT: ·       Should have handled SO profile MBA/Graduate