Operations Engineer - #941522


Date: 2 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
  • As an Operations Engineer in Institutional Technology, you would be responsible for managing the resolution of application and system issues that arise across one of the key core banking MIDANZ applications
  • This requires candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks in a high performing global support team
  • This role requires candidate to work in shift roaster, handling on-call and weekend support
What will your day look like

  • Monitoring application, system, perform periodical health checks and take appropriate action.
  • Responding to user queries, investigating and resolving reported application issues / incidents.
  • Proactively identify application issues, assess the risk and take appropriate action.
  • Ensure that the agreed set of objectives and deliverables, are achieved.
  • Regularly track Service Now Alerts/Incident, Requests and ensure that these are closed/completed/cancelled as per the SLA.
  • Work closely with problem management, track open issues send regular updates and communication on open key issues.
  • Be aware and be on top of all open critical issues till the cause and all remedial actions are implemented.
  • Building and maintaining relationships with key stakeholders. Ensure that stakeholders are kept informed of status and progress of incidents and problem resolution in a timely manner with relation to the severity of incidents and the ANZ Incident and Problem Management process.

What will you bring

Around 6-10 years of experience on below mentioned technology areas:

  • Good programming, support and hands on experience on RPG400, RPGLE and CL
  • Deep understanding of multiple versions of RPGII-LE
  • CLP Embedded SQL, SDA Screen Design, and Job scheduler MROBOT
  1. Knowledge on XML, MQ, Connect Direct
  2. Knowledge on Integration methodologies - Pub/Sub
  3. Strong analytical and problem-solving skills.
  4. Strong stakeholder management, communication and interpersonal skills.
  5. Experience working with cross-functional teams and able to work on fast-paced environment.
  6. Excellent incident management, problem solving and technical troubleshooting skills with a good understanding of the entire application/infrastructure landscape of the applications being supported.
  7. Knowledge of MIDANZ Core Banking system

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Professional, Compliance & Risk Management

JLL, Bengaluru, Karnataka
1 day ago
n Develop and implement security policies, protocols and procedures. Optimized security staff count and saved cost for the organization. To ensure work permits are in place, have developed processes. Regular night surprise checks carried out to evaluate and reorganize the system accordingly. Identifying unsafe area and unsafe condition to avoid accidents/incidents. Active participation in ISO-27001 and ISO-45001 and physical security...

Product Operations Manager

UniPhore, Bengaluru, Karnataka
2 days ago
Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow...

Recruitment - Continuous Improvement Consultant (QA)

Kornferry, Bengaluru, Karnataka
3 days ago
We are looking for aContinuous Improvement Consultant (QA)to join our RPO Talent Acquisition team with our client, aTechnology giantbased inIndia (Hyderabad/ Bangalore). You will work cross functionally with Korn Ferry managers, client, Korn Ferry RPO team leaders and recruiters to monitor and ensure delivery standards are maintained. Your experience working with India's labor markets within a pre-defined recruitment process will...