Territory Service Manager (2W) - #941550

TVS Motor Company Limited

Date: 1 week ago
City: Hubli, Karnataka
Contract type: Full time

Group Company: TVS Motor Company

Designation: Territory Service Manager (2W)

Office Location:

Position description: Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

  • 1. Dealer Business:
  • a) Improve service business of dealer.
  • b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
  • c) Ensure availability of genuine parts supplied by TVSM recommended source
  • 2. Improve PSF Score:
  • a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
  • b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
  • c) Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
  • satisfaction, updating the mechanics knowledge through Competitor model training.
  • 3. Product Quality
  • a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

  • Category: Bachelor's Degree,
  • Degree: Bachelor of Engineering - BE

Required work experience

  • Industry: Automotive industry.
  • Years of experience: 3 to 8

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