Assistant Manager-P&C Insurance - #941621

Genpact


Date: 1 week ago
City: Madurai, Tamil Nadu
Contract type: Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager - P&C Claims
In this role, One should have good knowledge of Claims for P&C Insurance client. Should have detailed knowledge of Claims End to End lifecycle and should be able to clearly connect each Claims process within Claims Life Cycle. Should be able to understand Regulatory Compliance guidelines and connect that with process input to ensure meeting SLAs. Ensure that turnaround time and quality of documents meets Company service standards.

Responsibilities
• Manage teams and service level targets. Providing guidance to direct reports
• Monitor, analyses and report on trends in the key Claims performance drivers
• Leading weekly/monthly/quarterly discussions on operations with US stakeholders
• Understanding of risks faced by the function and the controls in place to manage and mitigate the risks
• Ensuring clarity around priorities and goals for the entire functional area
• Ability to function effectively in a team environment exercising good judgment
• Working with senior management and other peers for strategy development and execution planning
• Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
• Ensuring meeting billable numbers on daily basis
• Guiding the talent identification and development processes for a function
• Approving hiring and redeployment requests within his/her group
• Queue Management – Effectively managing and monitoring queue
• Performing Quality Audits and sharing detailed feedback for maintaining quality standards.
• Root Cause Analysis on escalations received
• Very good problem-solving skills & attention to detail.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ability to function effectively in a team environment exercising good judgment
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work

Qualifications we seek in you!
Minimum Qualifications / Skills
• Any Graduate
• Relevant experience in Claims for P&C Insurance industry (Claims)
Communication – Good Written and spoken Communication Skills
• MS Office

Preferred Qualifications/ Skills
• Insurance/reinsurance proven experience
• Should have procurement experience especially in the Energy, Power, Aviation or Automobile industry
• Lean/Six Sigma awareness.
• Excellent knowledge of MS Excel/PowerPoint.
• Excellent communication skills and influencing ability

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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