Associate Technician Field Ops - #941659

SITA


Date: 1 week ago
City: Vijayawada, Andhra Pradesh
Contract type: Full time

Overview


WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises.

Perform all field services activities according to SITA standards by the delivery of first class on-site field maintenance and support activities.

For the technical competencies only a high level knowledge of LAN Protocol Troubleshooting WAN Troubleshooting and LAN Equipment Configuration is necessary and knowledge/experience on specific tools is not required.

WHAT YOU WILL DO:

  • Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
  • To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
  • Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
  • When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
  • Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
  • Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
  • Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
  • Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
  • Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.

EXPERIENCE:

  • Minimum 7 year's experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
  • Must have dealt directly with external customers delivering to SLAs.- Experience of working at Customer locations.
  • BE/BTech/Diploma (Engg – 3 Yrs. education) with 7 Years of experience.

Work Location: Vijayawada Airport, this role requires the successful candidate to work on shift. (5 days a week work)

Shift Timings (8hr/day): 6am-2pm/ 2pm- 10pm/ 10pm-6am

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Marketing Executive

Accor India, Vijayawada, Andhra Pradesh
3 days ago
Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to...

HR & Admin Officer (Freshers Only)

The Golden Rise, Vijayawada, Andhra Pradesh
4 days ago
Job Overview: The Golden Rise is seeking a skilled and motivated HR & Admin Officer to join our team. In this role, you will be responsible for managing various HR and administrative tasks to ensure the smooth functioning of our organization. We are looking for someone with strong organizational and interpersonal skills who can support our HR and administrative functions...

HR Intern (BBA & MBA Graduates)

The Golden Rise, Vijayawada, Andhra Pradesh
4 days ago
Job Overview: The Golden Rise is seeking talented and dedicated HR Interns who are BBA & MBA graduates to join our dynamic Human Resources team. As an HR Intern, you will have the opportunity to gain hands-on experience in various HR functions and contribute to the overall success of the organization. Key Responsibilities: Recruitment: Assist in the recruitment process by...