Support Engineer-RAN - #941733

Ericsson


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

You will:

Handle customer issues
Handle dedicated support
Handle Software Update Management (SUM) Mentor Remote Service Gateway (RSG)

To be successful in the role you must have:


Domain experience: area of expertise e.g.: Cloud, BSS, OSS etc.
Negotiation & argumentation skills
Planning & organizing skills Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology

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