Design Integration SME - #941745


Date: 2 weeks ago
City: Pune, Maharashtra
Contract type: Full time
Responsible for supporting HR Services delivery which may include providing payroll services, supporting internal HR and cross HR Delivery Centre operational and service management reporting, resolving complex queries or provide guidance on the organisational data change and mass data uploads.


We re equipping our new GBS centre with innovative minds who are excited to lead the transformation of processes with a digital-first approach. Is thinking big - and delivering successful outcomes - in the space of digital solutions and customer experiences.

Your forteAre you adept at inspiring a team and improving its performanceDo you have a passion for encouraging a culture of curiosity, creativity and collaborationHere s where you will have every opportunity to challenge conventions and break new ground. Let s hear from you.

At bp, we re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive cutting-edge digital solutions and agile ways of working.

Learning Services (LS) is part of People Culture (PC), sitting within Service Solutions reporting into the Regional Service Owner (RSO), who supported by the Global Experience Owner (GEO) and Global Solutions Owner (GSO) aim to provide a positive colleague experience.

Working together with our global learning teams, Learning Services is responsible for learning implementation, the silent end-to-end delivery of training internally and providing support and record maintenance for external training. Day to day activity is run through our systems; Salesforce and Cornerstone on Demand (CSoD).

As part of the Design Integration team, the Design Integration SME s primary accountability is to build strong partnerships with the Learning Design Hub translating project requirements into learning solutions. These solutions include the implementation of content into the Learning Management System (Cornerstone) as well as projects which that support leaning within bp. This role reports directly to the Design Integration Lead.

Key Accountabilities:

Learning Onboarding

Adding new content to all bp learning systems and embedding into the global operating model/processes, making sure all vital teams are up to speed and ready to operationalize the new content.
Analysis of existing content to ensure health and maturity of the existing learning catalogue.
Make sure that data integrity is maintained across all platforms and knowledge/information management are consistently applied in support of the teams reporting requirements.


Engaging and forming relationships with both internal and external key teams to deliver joined up solutions.
Truly understanding the business requirements and acting as a trusted advisor to deliver scalable solution that drive the required outcomes.
Advise on best practices for deployment of learning within bp and ensure that the quality of the learner journey is protected through scalable and effective learning solutions.
Building and maintaining excellent working relationships with wider Learning Services teams to deliver a One team approach to learning and ongoing quality of service.

Strategic Projects

Support and drive PC Services + Solutions initiatives, being in tune with PC communications and by partnering and collaborating with our GSO (Global Solutions Organisation) via various project work streams and networking channels.
Lead and support continuous improvement projects using Agile frameworks.
Deliver assigned projects within set timeframes to the required quality and in line with agreed outcomes, communicating and mitigating risks throughout.

Qualifications, Competencies Approach

Crucial Education Experience

Undergraduate (bachelor) degree level qualification, or equivalent experience
Experience in the learning life cycle


Lead your success - Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of transparency
Think big - Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment.
Be curious - Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace.
Effortless customer experiences - Drives team to understand customer needs and deliver digital flawless self-service customer experiences.
Digital first - Keeps up-to-date with digital innovation and seeks digital solutions for problems, Encourages the team to deliver creative digital solutions.

Key Competencies

Technical Capability

Significant Learning process or Learning system implementation and maintenance experience including analytical thinking and high attention to detail.
Digital fluency in order to work with technology teams to implement high-quality digital products and solutions.

Business Capability

  • Customer focus - all decisions clearly aligned to customer/business and BP wide strategy.
  • Evaluating and driving value-add solutions focus - deeply integrated to ultimately improve business engagement and positively redefine, where necessary. Consistent track record of improving/adding value and taking things to the next level
  • Stakeholder management - Ability to engage with and influence key business stakeholders. Uses partnering, basic consultancy skills and a coach approach to build trust. Is continually enhancing skills in active listening, influencing and communication.

EQ Capability

  • Strong resilience and agility - ability to work collaboratively across a wider Talent team and adapt to change .
  • Effective communication skills, flexible style able to deal with partners at all levels.
  • Strong influencing skills - able to gain acceptance to ideas from senior stakeholders and comfortable in the space of challenge and difficult conversations.
  • Is self-aware and skilled at handling impact on others.
  • Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel.

Desirable criteria

  • Proficient in Learning Management Systems.
  • Experienced project manager.
  • Experience with Salesforce.

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