Network.J&K>Network.HDO.Install & Service.LCO>Territory Manager - HDO>J&K-Sri Nagar-Ansari Complex - #941826


Date: 1 week ago
City: Srinagar, Jammu and Kashmir
Contract type: Full time

What will you do?

  • Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
  • Responsible for KPI delivery as per target & action for continues improvement
  • Responsible for identification of improvement areas for the circle & define corrective actions
  • Responsible for quality of fault repair /workmanship in the circle
  • Responsible for continuous improvement in customer experience
  • Responsib+E2le for process & SoP adherence
  • S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.
  • Optimum use of resources with planned productivity
  • Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
  • Responsible for timely material consumption
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.
  • Co-ordinate with wiring partner to ensure timely support to field team.
  • Escalation handling for internal & external customers
  • Up keeping of broadband network (Cable – Copper & ODN) and Network elements
  • Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
  • In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
  • Regular monitoring of fault repair performance, analyze customer faults for corrective actions
  • Training of field resources.
  • Gate meeting at defined frequency
  • Visits are defined norms

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

  • BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
  • In depth knowledge of broadband/FTTH
  • Excellent analytical skills
  • Innovative
  • Collaborative Relation Skills
  • Vendor Management
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Team Player.
  • Customer interfacing skills.
  • Effective communication/interpersonal skills

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