Support Analyst-IDAM - #941848

Pearson


Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time
  • B.S. / M.S. Computer Science or equivalent, with strong fundamentals and problem-solving skills
  • 3-5 years experience in working with application based on Spring and Java

  • Proven working experience in enterprise technical support as a technical engineer

  • Direct interaction with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues

  • Familiarity with AWS, MongoDB is preferred.

  • Experience with Scrum/Agile development methodologies.

  • Understanding of AWS and DevOps deployments - Jenkins, Ansible.

  • Networking infrastructure - Proxies, Load balancers, Firewalls.

  • Experience with analyzing software logs like cloud watch .

  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.

  • Internal reproduction of the customer problem to enable the development and testing of a resolution.

  • Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible.

  • Collect information and document bugs with Engineering for issues that are impacting customers.

  • Scripting languages - Javascript, Groovy, Bash, Powershell, Python.

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