Executive Escalations ( 78540829 ) - #941902


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time

Posted Date :

07 Feb 2024

Function/Business Area :

Customer Service

Location :

Care Operations SS - CNOC SE, Mumbai RCP

Job Responsibilities :

1. Handle escalation received from Chairman`s Office, Regulatory bodies,

Internal Employees, Social Media

2. Fast track the complaint and follow up with respective stakholders

for resolution

3. Ensure customers are informed during the entire cycle from receipt of

the complaint to closure

4. Ensure all the regulatory complaints are downloaded, actioned and

uploaded post proper validation

5. Ensure all the escalations are handled within the SLA

6. Conduct RCA/RCF on case to case basis

7. Ensure own product, system, process and policy knowledge is up to


8. Provide feedback on issues that are driving customer dissatisfaction

and propose suitable solutions.

Education Requirement :

Graduation in any discipline

Experience Requirement :

2 - 4 Years

Skills & Competencies :

1. Good written and oral communication skills

2. Knowledge on basics of information analytics

3. Good hands-on knowledge in Microsoft Word & Excel

4. Internal and external customer service orientation

5. Interpersonal and relationship building skills

6. Experience in handling escalation

7. Fluency in languages (English & Hindi mandatory)

8. Expertise in Customer experience / Customer service.

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