Executive Escalations ( 78540829 ) - #941902

Jio


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time

Posted Date :

07 Feb 2024

Function/Business Area :

Customer Service

Location :

Care Operations SS - CNOC SE, Mumbai RCP

Job Responsibilities :

1. Handle escalation received from Chairman`s Office, Regulatory bodies,

Internal Employees, Social Media

2. Fast track the complaint and follow up with respective stakholders

for resolution

3. Ensure customers are informed during the entire cycle from receipt of

the complaint to closure

4. Ensure all the regulatory complaints are downloaded, actioned and

uploaded post proper validation

5. Ensure all the escalations are handled within the SLA

6. Conduct RCA/RCF on case to case basis

7. Ensure own product, system, process and policy knowledge is up to

date

8. Provide feedback on issues that are driving customer dissatisfaction

and propose suitable solutions.

Education Requirement :

Graduation in any discipline

Experience Requirement :

2 - 4 Years

Skills & Competencies :

1. Good written and oral communication skills

2. Knowledge on basics of information analytics

3. Good hands-on knowledge in Microsoft Word & Excel

4. Internal and external customer service orientation

5. Interpersonal and relationship building skills

6. Experience in handling escalation

7. Fluency in languages (English & Hindi mandatory)

8. Expertise in Customer experience / Customer service.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Digital Trust IT Audit Analyst

KPMG, Mumbai, Maharashtra
33 minutes ago
OVERVIEW:KPMG in India, a professional services firm, is the Indian member firm affiliated with KPMG International and was established in September 1993. Our professionals leverage the global network of firms, providing detailed knowledge of local laws, regulations, markets, and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, and Vadodara.KPMG...

Technology Enablement SAP-PP-DS Manager

KPMG, Mumbai, Maharashtra
7 hours ago
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata,...

OPS-BA / AeJ IWM HQ

Nomura Capital (india), Mumbai, Maharashtra
15 hours ago
Nomura Overview:Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition...