CIB - Business Support Management - Expense Management - #941970

JPMorgan Chase


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time

Job Summary

The CIB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are:

Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy.

Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.

Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors

Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation.

A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination.

Job responsibilities for this role:

Focus is primarily on the Expense Management responsibilities of reviewing the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.

  • Timely management of Travel & Entertainment expense claims for Corporate & Investment bank employees through the firms expense management infrastructure (Concur/Yonyou) in accordance with expense policies and procedures.
  • Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.
  • Be a subject matter expert and is able to guide and mentor the team members.
  • Effectively handle escalations and find appropriate resolutions.
  • In addition to BAU activities, is able to take up additional projects and effectively lead them to completion.
  • Partnership with global counter-parts and Global Supplier Services teams.
  • Process Improvements and Efficiencies.

Required qualifications, capabilities, and skills:

This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:

  • Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
  • Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.
  • Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
  • Self-starter, work independently whilst also operating effectively in a team based environment.
  • Capable of multi-tasking and managing a demanding workload.
  • Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

  • Bachelor’s degree (or equivalent experience)
  • Proficiency in Excel, PowerPoint, Word, Access
  • Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
  • Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

Location: L&T Business Park, Mumbai

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