Technical Advisor (mumbai) - #941982

Aditi Tracking Support Private Limited

Date: 1 week ago
City: Mumbai, Maharashtra
Salary: ₹180,000 - ₹250,000 per year
Contract type: Full time
Location: Malad (W)
Qualification: B.Sc IT, BCA, B.Tech, B.E.

JOB DESCRIPTION for Technical Advisor

Sound knowledge on GPS based VTS (Vehicle Tracking System).
Good Communication with customers by telephone, email.
Investigating and solving customers problems, which may be complex or long-standing problems that have been raised by customers.
Handling customer complaints or any major incidents, such as login issues or technical Issues.
Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
Keeping accurate records of discussions or correspondence with customers/ Sales Person.
Learning about your organisation's products or services and keeping up to date with changes.
Preparing Engineer Performance report on Monthly basis.
Taking a scheduled dump of non working devices and doing follow up with the customers for the same.
Strategically support client by giving correct Tracking solution.
Played an active role in tapping new high revenue generating customers..
Solving online & practically queries & working as Lead Technical Support Engineer in a reputed technical team.
Establish and maintain product service and support setup.
Support local sales teams in technical queries for customers and corporate.

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