Success Guide - #956559

MuleSoft


Date: 1 week ago
City: Hyderabad, Telangana
Contract type: Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The role of the Success Guide will be to help grow customers’ value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1:Many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales. Success Guides are critical in providing the right recommendation at the right time, enabling customer value realization at scale.
The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge, they deliver value to customers and internal teams.

Responsibilities

* Action Best Practice Insight
* Product Education
* Technical Advice
* Adoption Guidance
* Accelerate Feature / Cloud Adoption
* Manage Consultative Engagements with Customers
* Drive Guided Success Engagements
* Support Success Teams


Compulsory Qualifications & Skills

* 3+ years of relevant work experience in Salesforce products with at least 3 years working on Platform Cloud and in any combination of other Salesforce products, including Sales, Service, Experience.,
* Platform Developer 1 is mandatory.
* Engineering degree preferred.
* Understanding of programming languages (such as Java, Python)
* Proficient with HTML, XML, JSON, CSS, JavaScript
* Experience developing and supporting web services (REST, SOAP)
* Must be proficient with analysing log files and standard debugging concepts
* Excellent verbal and written communication and interpersonal skills
* Diplomacy and professionalism when engaging with customers and navigating complex politics within their organisations.


Preferred Qualifications & Skills

* Proven ability to manage time and prioritise activities while performing effectively under pressure
* Support Success and Sales Teams to ensure customers get maximum value from the platform.
* Understanding of business analysis, change management, user adoption, release management, and governance
* Working knowledge of the overall Salesforce platform suite and applications
* Proven success leading customer-facing presentations and engagements
* Able to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.









How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

MTS Software Development Engineer

Xilinx, Hyderabad, Telangana
3 hours ago
WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the...

Service Delivery Ops Senior Analyst

Accenture, Hyderabad, Telangana
2 days ago
Skill required: Trust & Safety - Anti-Money Laundering (AML)Designation: Service Delivery Ops Senior AnalystQualifications:Any Graduation Years of Experience:5 to 8 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—...

Business Execution Director

Wells Fargo, Hyderabad, Telangana
3 days ago
Job Description: Wells Fargo is seeking a Director for our Enterprise Change Management Global QA team In this role, as a senior Leader, you will: Partner with onshore QA leader to rebuild a Quality Assurance function/team focused on simplifying QA scripts, processes, and reporting Lead through transition from administrative (check the box) function to focusing on the most critical evaluation...