Executives - #956730

EXL IT service management

Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time

Skills Sets
Technical Skills
Good computer Navigation skills
- Ability to use the Desktop Computer system
- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT)
- Basic Knowledge of using Internet, Web Browser, Search Engine etc
Keyboarding Skills
Process Specific Skills
Knowledge of UK Culture
Knowledge of Utility Industry in UK
Process Knowledge -Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process, Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handled
Systems Knowledge - Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile

Customer Service Focus -Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of events
Data Gathering and Handling Skills
Problem Solving Skills
Soft Skills (Desirable)
Business Awareness
Work standards
Managing self

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