Advisor Voice (RCC) ( 79083647 ) - #956736


Date: 1 week ago
City: Chandigarh, Chandigarh
Contract type: Full time

Posted Date :

02 Apr 2024

Function/Business Area :

Customer Service

Location :

CCE Mohali 2_Punjabi_4, Chandigarh 3 - P

Job Responsibilities :

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship

building and service

12. Follow all contact center policies, procedures, code of conduct and

legislative requirements

Education Requirement :

10 + 2 / Graduation degree in any discipline

Experience Requirement :

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

1. Speak local language

2. Basic computer knowledge

3. Problem solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Hub Lead - Mohali - Matrix Hr Technologies - 3

Ecommerce, Chandigarh, Chandigarh
2 weeks ago
Job DescriptionThe job responsibilities of a HUB Lead can vary depending on the organization and industry. However, typically, a HUB Lead is responsible for overseeing the operations and management of a centralized hub or center. Here's a list of common job responsibilities: Team Leadership: Leading a team of employees or associates within the HUB. This may involve hiring, training, scheduling,...

VP and Branch Head

HSBC, Chandigarh, Chandigarh
2 weeks ago
Job description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

SSIS Developer

Virtusa, Chandigarh, Chandigarh
3 weeks ago
7+ Years of experience on MS SQL Server. 5+ Years of experience on SQL Server Integration Services (SSIS). Experience working with DWH to build scalable solutions. Data warehousing and ETL concepts/experience is preferred. Have good experience & provides support for projects like designing and maintaining metadata models and complicated SSIS packages or OLAP cubes. Pipeline execution and Triggers based on...