CONSULTANT - #956761

HCL Technologies Limited


Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time

Job Description (Posting).

JD attached (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

Skill (Primary)

DWP-UCC-Network Voice

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Senior Compliance Specialist

The Wells Fargo Foundation, Chennai, Tamil Nadu
2 days ago
About this role:Wells Fargo is seeking a Senior Compliance SpecialistIn this role, you will:Establish, implement and maintain risk standards and programs to drive compliance with federal, state, agency, legal and regulatory and Corporate Policy requirementsOversee the Front Line's execution and challenges appropriately on compliance related decisionsProvide oversight and monitoring of risk-based compliance programsDevelop and oversee standardsProvide subject matter expertise with...

Associate Project Engineer

Hitachi Energy, Chennai, Tamil Nadu
4 days ago
Business Information Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy,...

Global Project Leader

AstraZeneca, Chennai, Tamil Nadu
4 days ago
Job Title: Global Project Leader Location: Chennai, India Career Level - E Introduction to Role:Join our dynamic team at Global Supply Chain and Strategy (GSC&S) in Operations, where we leadglobal and multi-regional projects and programmes affecting the AZ commercial pharmaceuticalsupply chain. This role requires a seasoned professional with experience in delivering projects in aglobal pharmaceutical environment, leading cross-functional project teams...