Service Engineer - #956797


Date: 1 week ago
City: Bengaluru, Karnataka
Contract type: Full time

Req ID:452563

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Purpose of the job:

Develop ways to extend the product life cycle and develop growth opportunities and share best practices to drive cost performance and efficiencies


Organization structure (job belongs to): REGION / Services / Engineering

Reports directly to: Services engineering director / manager

Other reporting to: N/A

Direct reports: N/A

Network & Links


  • Engineering, Technical teams, Supply Chain, Industrial, Quality, Depot managers, Supervisors, Team leaders,
  • Engineering network


  • Suppliers
  • Customers


Key accountabilities:

  • Support/leads the Projects/Programs Engineering team to ensure that the correct technical governance is being applied (e.g. suitable design and expert input, defining and enforcing architecture/mtier standards, methodologies, processes, tools and solution frameworks against which programs and projects can deliver) - focusing inwardly on the internal consistency and outwardly on its coherence with other solutions/mtiers and standards.
  • Review the technical input and subject matter expertise of the proposed design, covering areas such as the definition of requirements compliance, functional fit, technological capability, cost, and delivery capability
  • Assess the feasibility of the proposed solution (performance, delivery model and organizational fit), and propose mitigation plans
  • Engages with projects/programs to ensure technical risks are being identified and managed
  • Chair/Support Design Reviews for subject matter in his/her field of critical developments and projects
  • Ensure the implementation of generic products and systems by multi-project synergies in order to optimize cost of technical solutions.
  • Propose/Support technical innovation and roadmap development as required in answer to the business strategy of his/her field, with a constant preoccupation to make optimization on the company portfolio and internal processes.
  • Maintain view of industry and standards, and domain technical watch to guide orientation with market trends.
  • Provide pre-tendering support regarding business opportunities where expected solution does not exist in current portfolio.
  • To lead/assist tenders to ensure consistency between the tender development needs and the programs development roadmap
  • Owns and develops the processes and procedures through which the regional services organizations undertake engineering activities.
  • Drives best practice in the regional services organizations, ensuring standard solutions and architectures are developed, which maximize reuse and minimize rework.
  • Ensure a harmonized approach to resolving obsolescence and safety issues, ensuring issues are identified on all affected fleets and common resolutions are applied.
  • Identify opportunities to maximize the use of best cost engineering resource in delivering both global and regional engineering initiatives.
  • Set the competence requirements for global and regional services activities and ensure that competence is assessed.
  • Identify opportunities for fleet upgrades, modifications and improvements, defining standard solutions and architectures and then providing the technical governance and leadership to realize these opportunities in the regional services organizations.
  • Chair/support user groups and global community calls to identify multi-project synergies, resolve issues and spread best practice
  • To provide engineering leadership and governance for services projects, where the necessary competence and experience is not available.

Performance measurements:

OTD, QCD, PMC, Project reliability / availability / cost targets


Educational Requirements :

University degree in Railway Engineering, Electronics, Computer Science, Automation Engineering or Electrical and Mechanical Engineering



  • 1-5 years of experience in Railways system/Application engineering for Engineer
  • 6-10 years of experience in Railways system/Application engineering for Senior Engineer
  • 10+ years of experience in Railways system/Application engineering for Lead Engineer
  • Knowledge of rolling stock equipment
  • Graduated from a STEM university-type course
  • Member of an appropriate Engineering Institution


  • Knowledge of rolling stock maintenance
  • Certification in System Engineering
  • Experience
  • Working knowledge of safety management systems and safety risk assessment
  • Proficient in the use of MS Office, SAP, BI/BO

Competencies & Skills

  • Problem solving capacity (technical and costs evaluation of a solution)
  • Capacity of managing Technical risks
  • Self-motivated
  • Attention to detail
  • Ability to work independently
  • Desire to learn
  • Effective, professional interpersonal skills
  • Strong team player

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Job Type:Experienced

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