Senior Site Reliability Engineer / SRE - Hyderabad - #956887

MuleSoft


Date: 1 week ago
City: Hyderabad, Telangana
Contract type: Full time

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Your Impact

Your ideas will help shape the direction of our organization - picture yourself working on groundbreaking technologies, solving thought-provoking technical problems, and driving customer success. For this role, the Salesforce Site Reliability Engineering team is looking for help to support our Marketing Cloud Growth and Account Engagement products.

You will be responsible for developing and maintaining our observability products, building tools and automation to reduce manual toil, directly responding to customer-impacting system failures and complex outages, and proactively address and improve performance and/or availability. You will focus on influencing and developing an availability and service ownership mindset at Salesforce, helping develop service level objectives, be involved in system design and focus on improving the overall reliability of our product.

Success in this role will entail a strong focus on technical influence, an engineering mindset, demonstrated experience with automation, as well as large-scale/distributed production engineering experience. We blend automation and engineering standard methodologies to remove operational toil, driving self-healing and resilience initiatives including game day exercises. Come help us build and grow the trust and reliability of Salesforce’s software infrastructure at one of the world’s largest Enterprise Cloud Computing companies!

Requirements

  • 5+ years of experience as a systems engineer, developer, or equivalent technical experience.

  • A related technical degree required.

  • Ability and experience in on-call and escalation processes, responding to high priority issues.

  • Programming experience in at least one of the following languages, such as Go, Java, Python or Javascript.

  • Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc).

  • Experience working with Public Cloud Infrastructure such as AWS.

  • Experience with monitoring and observability standard processes, implementations and administration.

  • Previous experience with observability tooling such as Grafana, Splunk, Datadog etc.

  • Good understanding of DevOps Concepts e.g. ability to debug, optimize code, and automate routine tasks.

  • Experience using Unix: Bash.

  • Ability to operate in a high-pressure environment, troubleshoot and navigate through stressful and multiple concurrent priorities, such as incident management and investigation escalations.

  • Systematic problem-solving approach, coupled with a strong sense of ownership and drive.

  • Excellent Communications skills.

  • Ability to document technical concepts.

  • Willingness to be a mentor and peer to help fellow teammates grow.

Preferred Skills

  • Demonstrable experience with container-based architectures: Docker/ Kubernetes etc.

  • Experience implementing metrics to instrument service health.

  • Knowledge or past experience with selenium or similar automative web testing.

  • Experience with large-scale distributed systems.

  • Experience designing and deploying high-performance production services with extensive monitoring and logging practices and their applications to alerting and service health.

  • CI/CD automation experience, including Github.

  • Solid understanding of orientated coding, such as Java, PHP.

  • Good understanding of concurrency and parallelism.

BENEFITS & PERKS
  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

  • World-class enablement and on-demand training with Trailhead.com

  • Exposure to executive thought leaders and regular 1:1 coaching with leadership

  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

  • For more details, visit https://www.salesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.









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