Customer Service Representative-Comm. Bank HO & Support-Customer Service - #956954

JPMorgan Chase


Date: 1 week ago
City: Thane, Maharashtra
Contract type: Full time

Job Description :

  • Working towards resolution of customer concerns and closing loop with customers.
  • Attending to cases from MD’s Desk / Other Senior Management of the Organisation.
  • Following up on Escalated cases regularly and getting it closed within defined TAT
  • Liaise with Department / Division Heads and be a customer advocate in resolving the cases.
  • Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us

Requirements :

  • Has customer centricity (Keeps the Customer First) in all perspective
  • Has good communication skills (written and verbal)
  • Has sound process / product knowledge
  • Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation

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