Senior Manager, Salesforce Technical Consulting - #956983


Date: 1 week ago
City: Bengaluru, Karnataka
Contract type: Full time

Job Category

Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end-to-end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable Salesforce Professional Services with a focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Manager, Technical Consulting (Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager and technical Consulting role plays a significant part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Financial Services practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce's Financial Services Cloud.


  • You'll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects, and Managers.
  • You'll be responsible for recruitment, training, and mentoring our Technical Consultants on Financial Services so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into the highest-quality solutions that meet the customers needs.
  • Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
  • Identify and lead internal critical initiatives to grow the Financial Services consulting practice serving as an active contributor to the community's overall knowledge base and expertise
  • Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
  • Lead Enterprise Architecture and Governance for enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
  • Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
  • Lead a project team of developers focused on driving optimized solutions for our FSC clients demonstrating Salesforce Financial Services Cloud, Service Cloud, Sales Cloud, and Experience Cloud
  • Ensure the success of these teams while securing the highest CSAT and business outcomes
  • Manage customer expectations negotiate solutions to complex problems with both the customer and third-party partners
  • Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce
  • Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements:

  • 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
  • 8+ years of people management experience
  • Strong application design skills combined with strong data, integration, and security architecture skills
  • Expertise in one or multiples of ? Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio
  • Expertise in one or multiple domains of ? Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management
  • Integration Architecture (Must have)
  • Platform Security (Must have)
  • Identity and Access Management / Integration Security
  • Sharing and Visibility (Must have)
  • Data Architecture and Management (Must have)
  • Architectural Design Patterns
  • Apex Design Patterns (Must Have)
  • Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
  • Proficiency in English

Preferred Requirements:

  • Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
  • OmniStudio Developer/Consultant
  • Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Good communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
  • A great listener with the ability to communicate with people in diverse roles
  • Demonstrable ability to analyze, design, and optimize business processes via technology and integration
  • Resourceful and entrepreneurial thinker who can work through and solve problems
  • Adept at navigating/mediating conflict and fostering healthy dialogue
  • Strong interpersonal skills - nurture effective working relationships with others
  • Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.

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