Manager - #957012

EXL IT service management

Date: 1 week ago
City: Bengaluru, Karnataka
Contract type: Full time

Role: C2 - Senior manager (EXL)

Location -Bangalore

Number: 1

For a global ecommerce business, we need resource with experience in US market for Indirect Procurement management in back-office operations.


  • Hands on experience in managing
    1. Master service agreement
    2. Statement of work/ task order
    3. Purchase requisition review and validation of approval matrix

  • Expertise in developing and implementing sourcing strategies for various categories of indirect spend
    1. conducting market research
    2. Identifying potential suppliers
    3. evaluating bids
    4. negotiating contracts
    5. managing supplier relationships.

  • Monitoring and analyzing the performance of suppliers and contracts.
  • Exposure to Spent management, define procurement SLA's, KPI's
  • Serve as primary point of contact for clients, managing expectations and ensuring high level of customer satisfaction.
  • Identifying and implementing cost-saving opportunities, process improvements, and best practices across the indirect procurement function
  • Monitor key performance parameters of the process.
  • Resource Management, Workforce Planning, and tracking Resource Utilization

Required Skills

  • Proficient in using Coupa (preferred) and MS Office applications.
  • Experience in indirect procurement, sourcing, purchasing, preferably in a managerial role
  • Strong organizational and time management skills to meet deadlines.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams.
  • Ability to work independently and handle confidential information with integrity.
  • Analytics and developing insights and recommendations for stake holders.
  • High level verbal and written communication skills.

Education and Experience

  • Graduate/Postgraduate
  • 15 years of relevant experience
  • Proven experience in a shared service or third-party support Industry preferred.

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