Deputy General Manager - Sales- India - #957030

Tata Communications


Date: 1 week ago
City: New Delhi, Delhi
Contract type: Full time
  • Own the customer contract onboarding process and drive alignment between Sales, Solutions, Program Management and key customer stakeholders
  • Define Customer Engagement and governance model along with the customer
  • Drive service adoption by understanding usage and establishing predictive capacity and trending.
  • Ensure the customer success parameters and matrix as agreed during the onboarding phase are being realized as per mutual agreement and expectation.
  • Develop and execute action plan based on various customer feedback including CSAT, NPS and other ways of capturing Voice of Customer
  • Define a clear renewal and retention strategy for the allocated accounts and orchestrate the execution of the strategy
  • Manage service Credits, handle contractual obligations, dispute resolution.
  • .

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

Territory Business Manager || Novanxt || Gurgaon

Abbott, New Delhi, Delhi
5 days ago
JOB DESCRIPTION:Primary Job Function• Achieving assigned territory/ geography wise sales target • Carrying out effective field work without direct day-to-day supervision • Report field work in daily basis on assigned online system • Meeting Call Average, Coverage, Frequency coverage Norms of assigned division Core Job Responsibilities• Generate maximum prescriptions & increase market share • Promote the Division’s products as per...

Remote Project Manager for Environmental engineering company

Essel, New Delhi, Delhi
5 days ago
Looking for someone with construction experience who can be a remote Project Manager. You must be detail oriented, organized, communicating with clients and love writing reports Have you built significant experience in construction projects and are looking to expand your skill set? Duties will include but not limited to: - Review plans and specs to ensure accuracy, prepare General Conditions,...

DevOps Lead

Ericsson, New Delhi, Delhi
1 week ago
About this opportunity:Ericsson is seeking a diligent and versatile DevOps Engineer to join our growing team. This rewarding role is perfect for someone who thrives in a dynamic and innovative environment, eager to drive automation and optimize solution delivery. As a DevOps Engineer, you will support the DevOps architect in automating the solution delivery, aligning this automation with delivery processes...