Deputy General Manager - Sales- India - #957030

Tata Communications

Date: 1 week ago
City: New Delhi, Delhi
Contract type: Full time
  • Own the customer contract onboarding process and drive alignment between Sales, Solutions, Program Management and key customer stakeholders
  • Define Customer Engagement and governance model along with the customer
  • Drive service adoption by understanding usage and establishing predictive capacity and trending.
  • Ensure the customer success parameters and matrix as agreed during the onboarding phase are being realized as per mutual agreement and expectation.
  • Develop and execute action plan based on various customer feedback including CSAT, NPS and other ways of capturing Voice of Customer
  • Define a clear renewal and retention strategy for the allocated accounts and orchestrate the execution of the strategy
  • Manage service Credits, handle contractual obligations, dispute resolution.
  • .

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