Technical Support Engineer(SQL,Kibana,ITIL) - #957058

Angel & Genie


Date: 1 week ago
City: Bengaluru, Karnataka
Salary: ₹700,000 - ₹1,000,000 per year
Contract type: Full time

Job Responsibilities

  • Monitor the critical applications and proactively notify whenever there is any deviation , to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.
  • Open and track tickets through resolution and give summary reports to customers.
  • Diagnose software, hardware, networking and systems failures.
  • Execute resolutions to problems and follow standard practices.
  • Determine, record and work with team to revise current procedures to enhance customer satisfaction.
  • Develop troubleshooting tips and tools to use in diagnosis.
  • Develop best practices and guidelines for technical support.
  • Efficient handling of on-ground incidents.
  • Review Meeting with Internal & External stakeholders (weekly / Monthly).
  • Following defined escalation path when needed.
  • Re-routing misdirected incidents that have not been handled in a timely manner.
  • Service Improvement Plans for Technology.
  • Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services.
  • Communicating across organizational boundaries from engineers through to senior managers.
  • Adhering to defined internal & external SLAs
  • Flexible to work in rotational shifts.

Skills

  • Ability to think logically
  • Problem solving skills
  • Basic knowledge of ITIL framework
  • Basic knowledge on Agile methodology
  • Networking Knowledge
  • Basic knowledge on API and IOT
  • Basic Knowledge on Atlassian Suite
  • Communication and Stakeholder Management
  • Handson experience in Kibana, Firebase, APM, Grafana
  • Knowledge of OS Linux

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

IS Operations Manager for Power Platform

ABB Limited, Bengaluru, Karnataka
5 hours ago
IS Operations Manager for Power PlatformTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey...

Data Modeler

Accenture, Bengaluru, Karnataka
1 day ago
Project Role : Data ModelerProject Role Description : Work with key business representatives, data owners, end users, application designers and data architects to model current and new data. Must have skills : Apache KafkaGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : GraduationSummary: As a Data Modeler, you will be responsible for working with key...

Assistant Manager Inventory and Replenishment management

Genpact, Bengaluru, Karnataka
1 day ago
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create...