Business Analyst - #957130


Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time

? Provide consultative assistance to assigned business units to streamline processes as it relates to the efficient use of Collections banking systems.
? Conducts analysis and documents business unit needs, objectives and requirements; performing gap analysis between current and desired processes and systems, root cause analysis, defining project scope, coordinating cost/benefit analysis, and ensuring the appropriate areas in IT are involved.
? Cultivate strong relationships with internal customer base, vendors, and other internal technical support to provide strong project management services.
? Work cross-functionally with end users and technical team to collect, evaluate and compress data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs.
? Facilitates cross-functional team meetings to develop and implement business solutions and optimize operations, conducts impact analysis of new products, systems, upgrades and changes for department/functional areas, and evaluates systems and business processes for feasibility.
? Plan and drive product definitions, develop road maps for projects assigned, and define release priorities, product improvements and enhancements; ensures new or modified processes and systems meet project objectives and business requirements.
? Tracks and fully documents changes for functional and business specifications; develops, writes, updates and maintains system protocols, internal controls and detailed universally understood standard operating procedures for end user reference and training use.
? Proactively participate in user acceptance testing projects.
? Develop testing scenarios and scripts, identify and document functional test cases, write and execute test scripts for all upgrades or conversions.
? Operates in full compliance with internal policies, procedures, security requirements, and regulatory guidelines.
? Function as project team leader or participates as a business unit lead, project team member or subject matter expert during core banking conversions.
? Maintain professional and technical knowledge through educational workshops, reviewing professional publications, and networking and participation in professional organizations.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Excellent communication/ interpersonal skills and customer service orientation combined with ability to communicate effectively across business lines at all levels.
? Strong research, time management, and organizational skills to manage multiple projects and meet concurrent deadlines.
? Strong technical, problem-solving, and analytical reasoning skills to understand end user's requirements and transform into operational application and technical alternatives.
? Extensive experience developing and implementing cross-organizational business process flows, creating test plans and scripts to document complex business processes.
? Strong knowledge of business processes and experience leading application development efforts.
Working knowledge of related statutory banking and compliance regulations, operational policies and procedures, and the Bank's products and services of assigned business unit, i.e., deposits, loans, etc.
Knowledge of both theoretical and practical aspects of project management.
? Proficient PC experience using MS Office products (Word, Excel, Outlook, Power Point, Project); working knowledge and experience in financial industry core processing systems (DNA) - required; and ability to learn and adapt to new technologies quickly.

Role Purpose

The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.


  1. Customer requirements gathering and engagement
    1. Interface and coordinate with client engagement partners tounderstand the RFP/ RFI requirements
    2. Detail out scope documents, functional & non-functionalrequirements, features etc ensuring all stated and unstated customerneeds are captured
    3. Construct workflow charts and diagrams, studying systemcapabilities, writing specification after thorough research and analysisof customer requirements
    4. Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate andtimely response to RFP/RFIs
    5. Understand and communicate the financial and operational impactof any changes
    6. Periodic cadence with customers to seek clarifications andfeedback wrt solution proposed for a particular RFP/ RFI and accordinglyinstructing delivery team to make changes in the design
    7. Empower the customers through demonstration and presentation ofthe proposed solution/ prototype
    8. Maintain relationships with customers to optimize businessintegration and lead generation
    9. Ensure ongoing reviews and feedback from customers to improveand deliver better value (services/ products) to the customers
  1. Engage with delivery team to ensure right solution isproposed to the customer
    1. Periodic cadence with delivery team to:
      1. Provide them with customer feedback/ inputs on the proposed solution
      2. Review the test cases to check 100% coverage of customerrequirements
  • Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer
  1. Deploy and facilitate new change requests to cater to customer needsand requirements
  2. Support QA team with periodic testing to ensure solutions meet theneeds of businesses by giving timely inputs/feedback
  3. Conduct Integration Testing and User Acceptance demo?s testingto validate implemented solutions and ensure 100% success rate
  • Use data modelling practices to analyze the findings and design,develop improvements and changes
  • Ensure 100% utilization by studying systems capabilities andunderstanding business specifications
  1. Stitch the entire response/ solution proposed to the RFP/ RFI beforeits presented to the customer
  1. Support Project Manager/ Delivery Team in delivering thesolution to the customer
    1. Define and plan project milestones, phases and different elementsinvolved in the project along with the principal consultant
    2. Drive and challenge the presumptions of delivery teams on how willthey successfully execute their plans
  • Ensure Customer Satisfaction through quality deliverable on time
  1. Build domain expertise and contribute to knowledgerepository
    1. Engage and interact with other BA?s to share expertise andincrease domain knowledge across the vertical
    2. Write whitepapers/ research papers, point of views and share withthe consulting community at large
  • Identify and create used cases for a different project/ account thatcan be brought at Wipro level for business enhancements
  1. Conduct market research for content and development to providelatest inputs into the projects thereby ensuring customer delight

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Pre-sales team

For solutioning for an RFP/ client requirement

Principal Consultants

Governance and to discuss and drive business requirements andgrowth

Testing team/ QA

For quality checks and continuous analysis to ensure seamlessdelivery

Delivery team

For product solutioning and developing systems and processes

Client partners/ sales team

For any lead generation


Consulting Partners

Coordinating for consulting solutions and continuous support


To provide them with right solution and ensure customersatisfaction & engagement


Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Domain/Industry Knowledge ? Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry ? Expert
    • Leveraging Technology ? Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficienciesand facilitate the process of providing solutions for problems andopportunities ? Competent
    • Process Excellence ? Execute projects with end-outcome andprocess focus, along with understanding of end to end delivery processesand its governance ? Competent
    • Documentation and research orientation ? Ability to articulatethe requirements apply & document them and perform market/ secondaryresearch on the new upcoming areas of expertise ? Expert

Competency Levels


Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.


Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.


Applies the competency in all situations and is serves as a guide toothers as well.


Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

  • Behavioral Competencies
    • Problem solving and decision making
    • Execution excellence and passion for results
    • Passion for results
    • Relationship Building
    • Teamwork
    • Managing complexity
    • Effective communication



Performance Parameter



Customer Engagement and Delivery Management

PCSAT, utilization % achievement, no. of leads generated from thebusiness interaction, no. of errors/ gaps in documenting customerrequirements, feedback from project manager, process flow diagrams(quality and timeliness), % of deal solutioning completed withintimeline, velocity generated,


Knowledge Management

No. of whitepapers/ research papers written, no. of user storiescreated, % of proposal documentation completed and uploaded intoknowledge repository, No of reusable components developed forproposal during quarter

Retail Banking

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