HCL Technologies Limited

Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time

Job Description (Posting).

Designation: Network Consultant
Roll: Level -3 Engineer
Purpose of Role: The role is the primary customer contact for detailed technical questions, is customer focused, and can set up customer requirements into a working environment solution, if necessary together with other disciplines.
Experience: Minimum 12-15 Years professional experience within RIM/Data communications environment, Have Hands on experience in Cisco, HP, Juniper & Forti gate platform.
Qualification: Bachelor s Science degree (preferably engineering related), CCNP Qualified with Good communication Skills both written and verbal. Hands on experience over enterprise level networks. Cisco Switches, Access Points, Cisco WLC, SDWAN, ITIL certified preferred.
Job Description:
Remote Infra Trouble shooting, Design & Solution. Hands on experience but not limited on Cisco devices. Willingness to work on rotational shifts, hands on working experience on MS office like Outlook, Excel, word, managing multiple monitoring screens, Network Management tools (NMS like Solar Winds - NPM, NNMi & NFA) and having fundamentals common Service Desk Tool like Remedy & Service Now. Also candidate will responsible for below mentioned tasks:
Handling Escalated Calls, Capacity Management, Problem Management, documentation of root cause analysis and assessment of problems reported via problem management process.
Changes in the network environment should be assessed and approved by L3 through proper change management process.
Bandwidth Consultancy Report.
Imparting Technical training to L2 and L1 engineers.
Diving into New Technologies for solving/fulfilling requirements to Customer as well HCL.
New Project Transition.
Preparation of Network Audit & Consultancy Report for assigns Customers in coordination with respective AM and L2 Team.
RUN book preparation and changing the low level design in co-ordination with stakeholders.
Creation of reachability for new on-board. (1.) Please input Job Description in Additional requirements free text box



Skill (Primary)

EIS-Network Data-Network Data

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