JC Home Connect Master Supervisor A & B ( 79144376 ) - #959749

Jio

Date: 3 weeks ago

City: Kottayam, Kerala

Contract type: Full time

Posted Date :

09 Apr 2024

Function/Business Area :

Business Operations

Location :

JC Home Kottayam, Kottayam, Kerala

Job Responsibilities :

1. Drive home connect and care operations in the assigned territory

2. Source and train technicians by teeing up with target colleges

3. Conduct classroom and on the job trainings for technicians

4. Mentor and guide technicians to enhance productivity

5. Ensure zero defect execution of home connect activity

6. Drive home connect installation and fault repair related SLA

7. Ensure customer satisfaction

8. Ensure adherence to processes as per company defined SLAs

Education Requirement :

Diploma / B.E / B.Tech ( ECE / Telecommunication/ IT/ CS)

Experience Requirement :

5 - 8 years

Skills & Competencies :

1. Product service knowledge

2. Knowledge of IT tools usage

3. Speak local language

4. Planning and organizing skills

5. Team Management Skills

6. Execution excellence

7. Communication skills

8. Coaching skills

9. Customer focus

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