State Home Connect & Care Support ( 79150947 ) - #960048

Posted Date :

10 Apr 2024

Function/Business Area :

Business Operations

Location :

GigaFiber Home Business, Puducherry

Job Responsibilities :

Overall Job Mandate

1 The role would be responsible for supporting State Home connect & Care

lead in implementation & execution of all Home Care related activities.

2 Ensure Customer satisfaction & minimize customer complaints

3 Identification of working and setting up highest standards of service

offering as benchmark

Key Responsibilities

1 Assist Home Connect & Care Lead in driving care operations

Execute Home Care processes and plans

2 Service readiness for Home Care at JC/ JP

3 Ensure customer satisfaction and on time service delivery : SR calls

(complaints)

4 Minimize customer complaints per sub by constantly improving

process/delivery

5 Designing Process Audit Framework and Execution Guideline at last mile

level

6 Execution of Quality Audits through third party QA Partner / Own team

as applicable

7 Improving the skill set of field manpower to bring in Multi-skill set

based working culture

8 Analyze the customer complaints for variances and initiating

corrective actions - product & services

9 Establishment of the CAPABLE TEAM of field staff in order to generate

Customer Loyalty to our brand, by offering superior services in the life

cycle of customer engagement

Education Requirement :

1. BE/Btech

2. MBA - Preferred

Experience Requirement :

7 - 10 years

Skills & Competencies :

Analytical & Problem Solving Skills

Customer Centric Approach

Managerial Effectiveness