Software Engineer (Salesforce) - #961882

About Maersk

As a key player in global trade, Maersk Line is the world leader in container transport, operating in more than 125 countries worldwide and employing over 21,000 people. Maersk Line offers attractive career opportunities to internationally-minded people in a wide variety of positions: from sales and customer service, via management, finance and processes to classic shipping operations and a host of other fields. Maersk Line's philosophy could be defined as unity through diversity Maersk Line strives to be locally relevant and globally efficient, firmly rooted in the core values that have been in place for more than 100 years. Maersk Line is part of the A.P. Moller - Maersk Group that employs over 120,000 people.

We have different platform portfolios today where you will join the CRM Platform which is part of Platform Portfolio 1. CRM includes Sales, Customer Service, and Marketing teams.

Our solutions/applications are all mainly considered as internal applications but may be reused externally (for customers) with time. Our internal users like sales representatives, or customer service agents are based in multiple locations across the world. Our external users are globally represented.

We Offer

Joining Maersk will embark you on a great journey with career development in a global organization. This is an exciting and challenging opportunity for a Salesforce.com Engineer. We've got plenty of knotty, challenging problems to solve as we flex a thirty-billion-dollar business.

Maersk Line is a highly international and inspiring environment with an attractive value proposition for its employees.

At Maersk, we focus on the individual's development and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress. We value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.

Key Responsibilities

Responsibilities for this role include, but are not limited to:

• Gather and understand functional and non-functional requirements for CRM support and development initiatives.
• Contribute to the creation of Salesforce coding standards and best practices for Maersk by participating in code reviews and solution validation processes, and documenting changes, logic, coding, and testing scenarios.
• Analyze incidents, requests, and problem tickets systematically. Identify and address performance bottlenecks efficiently.
• Provide support as necessary before and after implementation of solutions.
• Act as a point of escalation for support teams and product owners regarding system functionality issues.
• Work with support teams and vendors to enhance incident and problem management processes for improved system availability and user experience.
• Technical delivery of configured solutions using the industry standards and latest guidance
• Technical delivery of custom development, integrations, and data migration elements within global Salesforce.com environments
• Manage and maintain coding standards and ensure code adheres to Maersk and Industry standards and are technically sound.
• Participate in all phases of development lifecycle (design, develop, delivery)
• Keep up to date on latest platform changes and champion to technical resources (via tech talks)
• Hands-on coding to collaborate on complex requirements.
• Maintain relevant documentation to describe logic, coding/configuration, testing and changes where applicable
• Participate in creating the Salesforce coding standards for Maersk
• Participate in creating best practices for Salesforce coding and configurations for Maersk
• Participate in the code reviews process
• Participate in the solution validation process
• Participate in developing interns and more junior talents within the team

We are looking for

• Minimum 3 years of technical experience with a focus on Salesforce Administration and Development.
• Salesforce Certified Platform Developer I certification is mandatory.
• Salesforce Certified Platform Developer II certification is highly desirable.
• Salesforce Certified Sales Cloud Consultant or Service Cloud Consultant certification is highly desirable.
• Proficiency in Salesforce configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, SFDC REST/SOAP API, WSDL, SOA, Force.com Migration Tool, LWC).
• Proficiency with Salesforce Sales, Service, or Marketing Clouds, preferably Sales or Service Cloud.
• Experience in implementing Sales or Service Cloud
• Strong knowledge of XML, JSON, JavaScript, jQuery, Web Services, Postman and Curl.
• Experience with code repositories and deployment tools, CICD.
• Optional experience with Lightning components development.
• Familiarity with ITIL, AGILE and SCRUM methodologies.
• Ability to work effectively in an international environment.
• Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.
• Collaborative mindset and openness to feedback.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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