Client Support Executive - #962420
Ascentx Software Development Services Pvt. Ltd.
Date: 1 week ago
City: Chandigarh, Chandigarh
Contract type: Full time
Graduate in B.Tech B.Sc IT/B.Sc/MCA/ Diploma etc
Key Skills
Good Knowledge of UNIX and SQL.
Proficiency in operation and MS Office.
Excellent verbal and written communication skills.
Knowledge about domain/hosting/emails will be an added advantage.
Roles & Responsibilities: Part of the team that manages and supports 24/7 production systems with an on-call rotation
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Monitor all alerts and maintain logs of all issues and ensure resolutions.
Responsible for monitoring and maintaining all environments including development, QA, UAT and production.
Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases.
Monitor process and software changes that impact production support.
Research, develop, and deploy automation scripts and tools to improve the team's overall efficiency.
Document and execute disaster recovery processes.
Work with global customers to resolve complex technical issues and maintain high customer satisfaction
Provide telephone/email support to clients for their queries
Log and resolve customer issues
Provide technical support within agreed SLA while ensuring that customer satisfaction goals are achieved
Customer correspondence including documentation of user guides and other resources
Escalation and reproduction of technical issues for the development team
QA tasks and technical documentation
System monitoring
Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)
Ensure proper recording and closure of all incidents and support issues within JIRA
Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership
Participate and Support organization's internal projects
Prepare accurate and timely reports
Remains knowledgeable of Ascentx product line, current industry products and technologies
Must Have Skills: Communication (verbal and written)
Ability to learn quickly.
Recent experience in Level 1 Support role.
Team player.
Flexible and willing to work long hours including during nights.
Add-Ons: Business analysis skills
Development/QA skills
Key Skills
Good Knowledge of UNIX and SQL.
Proficiency in operation and MS Office.
Excellent verbal and written communication skills.
Knowledge about domain/hosting/emails will be an added advantage.
Roles & Responsibilities: Part of the team that manages and supports 24/7 production systems with an on-call rotation
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Monitor all alerts and maintain logs of all issues and ensure resolutions.
Responsible for monitoring and maintaining all environments including development, QA, UAT and production.
Coordinate with Application Development Team and Infrastructure teams to successfully deploy software releases.
Monitor process and software changes that impact production support.
Research, develop, and deploy automation scripts and tools to improve the team's overall efficiency.
Document and execute disaster recovery processes.
Work with global customers to resolve complex technical issues and maintain high customer satisfaction
Provide telephone/email support to clients for their queries
Log and resolve customer issues
Provide technical support within agreed SLA while ensuring that customer satisfaction goals are achieved
Customer correspondence including documentation of user guides and other resources
Escalation and reproduction of technical issues for the development team
QA tasks and technical documentation
System monitoring
Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)
Ensure proper recording and closure of all incidents and support issues within JIRA
Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership
Participate and Support organization's internal projects
Prepare accurate and timely reports
Remains knowledgeable of Ascentx product line, current industry products and technologies
Must Have Skills: Communication (verbal and written)
Ability to learn quickly.
Recent experience in Level 1 Support role.
Team player.
Flexible and willing to work long hours including during nights.
Add-Ons: Business analysis skills
Development/QA skills
Similar Jobs
Interesting Job Opportunity: Apptunix - Python Developer - Artificial Intelligence/Machine Learning
Apptunix,
Chandigarh, Chandigarh
12 hours ago
Company ProfileApptunix is a leading Mobile App & Web Solutions development agency, based out of Texas, US. The agency empowers cutting-edge startups & enterprise businesses, paving the path for their incremental growth via technology solutions. Established in mid-2013, Apptunix has since then engaged in elevating the client's interests & satisfaction through rendering improved and innovative Software and Mobile development solutions.The...
Process Manager
eClerx Investments Ltd,
Chandigarh, Chandigarh
13 hours ago
ABOUT THE TEAMeClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on...
Apprentice
SITA,
Chandigarh, Chandigarh
3 days ago
OverviewWELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over...