Regional Operations Manager - #962848

Job Details

Job Type : Full Time

Role : Experienced

Min Salary : 12 Lakh

Max Salary : 15 Lakh

Experience : 5 to 9 Yrs

Locality : Kolkata

Eligibility : Masters / Post Graduation

Company : Leading Asset Management Company

Category : Financial services

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for a Regional Operations Manager located in the Greater Kolkata Area. The Regional Operations Manager will be responsible for overseeing day-to-day operations, managing the regional team, ensuring operational efficiency, coordinating with different department heads, implementing strategies for business growth, and ensuring customer satisfaction.

• Provide High Quality Customer Service and ensuring customer delight
• Takes care irate & high profile customers on one-on-one basis
• Service Queries to be resolved within TAT, critical query management & managing escalations as per the investor need
• Authorizing NRI letters, authorization of forced transactions, issuance of unit balance confirmation letters to investors
• Provide high Quality distributor servicing and meeting critical distributors for all the transactions
• Ensure that the distributors are aware on the Operations Processes
• Responsible for Vendor Management like meeting Banks & CAMS
• Monitor CAMS Branch for Service delivery as per our SLA
• Adherence to the code of conduct, statutory, compliance & internal audit requirement
• Ensure all the processed redemptions are paid out within the SEBI stipulated timelines
• Responsible for process Improvements and Cost Control by enhancing operating Efficiency
• Responsible for driving all the corporate Initiatives successfully
• Ensure that there is no Financial loss to the Organization on account of Transaction processing in the Zone
• Responsible for Cross selling of the products and retention of the customers
• Branch Visit and adherence to Standard operating procedures across branches
• Ensure error free and timely processing of the Transactions
• Responsible for managing the team with in-depth understanding of the training and developing needs as per their capabilities
• Analyzing the service requests received for the zone from Pivotal CRM
• Facilitating and providing solutions to exceptions within the gamut of regulatory framework
• Assessing the manning requirement of the zone and getting requisite approvals for the same
• Random check on data entry to avoid any miss/delays
• Provide Sales MIS to the zonal head/sales team as per their requirement
• Responsible for hr/admin/IT coordination where-ever the team representative is not present
• Driving PMS operations smoothly, along with completion of PMS Projects
• Providing OPS training to Sales person on regular basis and update about the new changes
• Handling Legal cases of the Zone, Co-ordinating with Advocate and Compliance team at CO

Qualifications

• Excellent leadership and management skills
• Strong operational and organizational skills
• Ability to analyze data and make informed decisions
• Effective communication and interpersonal skills
• Experience in managing teams and driving performance
• Knowledge of recruitment and employment processes
• Experience in the relevant industry is a plus
• Bachelor's or Master's degree in Business Administration or related field

Company Description

Workassist is an online recruitment and employment solution platform based in India. We provide relevant profiles to employers and job seekers across various industries and levels of experience. Our technology-driven e-recruitment platform has quickly adapted to the new normal, connecting job seekers with the best opportunities and employers with the best talent worldwide. We work with over 10,000+ recruiters in sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!