Supervisor, Training - #977849

Concentrix


Date: 1 week ago
City: Ranchi, Jharkhand
Contract type: Full time
Job Title:

Supervisor, Training

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Manage New Hire training end to end.
  • Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs.
  • Represent Concentrix on client calls and calibrations.
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity.
  • Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
  • Responsible for managing retention during training.
  • Manage/create process SOPs and training refreshers.
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer.
  • Manage training MIS for classes and other related training work.
  • Should be able to contribute to process improvements and innovation in the training function.
  • Shall be responsible for all risk management & compliance activities as applicable to this role.

Key skills and knowledge:

  • Should have graduate.
  • Must have excellent presentation and communication skills.
  • Should be able to drive key performance metrics related to training.
  • Must be flexible to work in a 24X7 environment.
  • Proficient with MS Office
  • Should have basic knowledge of process mapping.
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively.
  • Strong writing and record keeping ability for reports and training manuals.
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Educational qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Ranchi - 2nd floor, Nilambar Arsh Heights

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1479634
Post a CV

Similar Jobs

Group Leader- New Installation (Supervisor)

Field Operations, Ranchi, Jharkhand
7 hours ago
Location: Ranchi, Jharkhand, IndiaJob ID: 75607 We Elevate... YouJoin Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them....

Sales Manager - Bancassurance - HDFC - Branch Banking

Bajaj Allianz General Insurance, Ranchi, Jharkhand
1 week ago
Executionᄋ Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for businessᄋ Conduct trainings at the branch for all banking partners around regulatory guidelines and products.ᄋ Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given...

Field Supervisor Service.

Otis Elevator Co., Ranchi, Jharkhand
2 weeks ago
Date Posted:2024-04-22Country: IndiaLocation: Amaresh Kumar Sinha, A/360 GF, Road No. 4B, Ashok Nagar, 834002, Ranchi, Jharkhand, IndiaJOB TITLE: Field Supervisor - Service JOB RESPONSIBILITIESTechnicalCo-ordinate between Area Executives, employees and customers.Be present at reporting place of examiners to take feedback of previous day and plan daily schedule.Carry out annual equipment survey Plan for repair schedule as a preventive method.Carry out NIS...