Associate Process Manager - #977850

eClerx


Date: 1 week ago
City: Chandigarh, Chandigarh
Contract type: Full time
Job Description

Job Description:

  • Shift rostering
  • MIS reports of daily, weekly and monthly basis
  • ITSM tool administration
  • Ticket distribution to technicians
  • Provide technical support to VIP users
  • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
  • Configure MDM
  • Configures, installs and maintains complex software systems
  • Single point of escalation
  • Asset Management - Asset lifecycle management
  • Vulnerability management
  • Excellent customer communication skills
  • Ability and willingness to mentor, assist and guide Service Desk staff
  • Possess excellent time management skills and be able to thrive under pressure

Ideal Candidates Should Have

  • At least 2+ years or more experience in Desktop EUC environment using leading methodologies (Windows 10, 11, iOS & MacOS platforms) & processes with some network and firewall knowledge preferred.
  • Possess leadership qualities. Have managed a team of at least 5 for the past 3 years.
  • Experience in MS Windows environment & application support.
  • Strong leadership and analytical skills and ability to work independently. Experience in End user device deployment and planning
  • Strong interpersonal skills with the ability to work with different groups of stakeholders.
  • Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, vendors.
  • Effective written and verbal communication skills
  • Knowledge in Microsoft Active Directory, Remote application deployment
  • Certification in ITIL V3/ V4, MCSA for Windows 10/11 is preferred
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