Assistant Manager - #977938

Bank of America


Date: 3 days ago
City: Gandhinagar, Gujarat
Contract type: Full time
Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

GBS EIT GTPP QA team perform quality assurance, assessments & other reviews activities of Manage and for governance phases of Global Third Party Program (GTPP). It covers the process for assessing the effective execution of program/testing requirements in accordance with the associated procedures as per Global Third Party Program and Global Policy Source standards.

Job Description*

Global Third-Party Program (GTPP) testing includes quality assurance and support Global Strategy & Enterprise Platforms and ensure compliance with the Bank’s Standard Operating Procedures. Within EIT, this team is responsible for delivering effective, consistent, sustainable, and timely independent testing within Global Strategy & Enterprise Platforms. Several tests are performed to review Enterprise Vendor Managers and Third-Party Engagement Managers are adhering to internal Service Level Agreements (SLA) and documentation requirements as per Global Third Partys Program and Global Policy Source standards. Quality Assurance controls are documented process activities that enable EIT the ability to identify, evaluate, monitor, and control risk of process failure and/or unanticipated outcomes. EIT Global Strategy & Enterprise Platforms (GSEP) Test Execution team currently tests nine Global Third-Party Program (GTPP) tests.

Responsibilities*

  • Conduct independent transactional and process testing on a team in support of identified needs
  • Testing includes activities such as manual, automated, and transaction level testing
  • Accountable for monitoring quality test execution, reversal/rebuttals, reporting and resolving issues escalated by LOB/testers, and monitoring the completion of all tests as scheduled
  • Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy ratios.
  • Enter test results and findings in designated testing database.
  • Adhere to documented SLAs, Shift schedules and maintain on-time delivery of services.
  • Adhere to the productivity & accuracy target on cross trained functions.
  • Responsible for Process Documentations, Access Reviews, Data Retention etc.
  • Contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and team performance
  • Ability to handle and spearhead multiple workstreams
  • Initiate Line of Business Meetings as per business requirement
  • Ability to initiate Refresher trainings for the Process
  • Awareness to Process Level Reporting
  • Act as a process SME & mentor and ensure to be morale booster for the team.

Requirements*

Education*

Graduate in any stream

Experience Range*

5 to 10 years’ experience

Foundational skills*

  • Prior QC/QA/Testing experience
  • Prior 2-3 years of experience in Third Party Vendor Management
  • Strong Analytical Skills
  • Excellent verbal and written communication skills and effective interpersonal skills, should be confident while Managing relationship with Business/Onshore partners
  • Knowledge of Laws, Rules & Regulations & testing related applications.
  • Ability to communicate professionally and interact with all levels across the organization.
  • Proficient system knowledge to perform transactional testing within the various businesses.
  • 6-8 years of experience in the BPO industry.
  • Prior QC/QA/Testing experience
  • Experience with Microsoft Office applications
  • Good inter-personal skills, positive attitude, team-player.
  • Willingness to learn and adapt to changes

Desired skills:

  • Prior 2-3 years of experience in Third Party Vendor Management
  • Operational Risk and Compliance testing experience.
  • Ability to contribute additional value through process/business improvement ideas.
  • Strong documentation skills

Work Timings*

  • 12:30 PM – 09:30 PM IST

Job Location*Gift/Mumbai
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