Customer Care Collections Senior Rep - #978033

NTT Data

Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time

Position's General Duties and Tasks

In these roles you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

... The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

... All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Post a CV

Similar Jobs

Senior Staff Engineer - Backend

Freshworks, Chennai, Tamil Nadu
1 day ago
Job DescriptionOverview of the role: Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams....

Intermediate Representative, Client Processing

Bank of New York, Chennai, Tamil Nadu
1 day ago
Intermediate Representative, Client ProcessingBNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the world's top banks work with us as we...

Data Analyst

Virtusa, Chennai, Tamil Nadu
1 day ago
Confirmed experience of operating with complex integrated systems, using creative and critical thinking to deliver outstanding resultsRequirements elicitation, approvals, processes, and scope impactsAbility to plan ahead for potential changes and corrective actionsBuilding traceability, testing and validation materialsAbility to lead work with the business to identify functional and technical requirementsTranslating requirements into design and process specificationsShape and define business cases, producing...